ICT Support Technician

Job summary

Are you passionate about technology and eager to make a difference in a dynamic healthcare environment? We are looking for a skilled ICT Support Technician to join our team at the Royal Papworth Hospital NHS Foundation Trust.

Key Responsibilities:

Assist with the day-to-day administration and management of our IT environment.

Provide technical assistance and support for software applications, IT equipment, and user account management.

Deliver first and second-line user support according to pre-determined standards and procedures.

Offer initial technical support to users of computer systems throughout the Trust.

Participate in a rotational on-call out-of-hours support service.

Work across multiple sites, predominantly at the Cambridge Biomedical Campus.

Why Join Us?

Be part of a dedicated Digital/ICT Department responsible for delivering vital information systems and services across the organisation.

Contribute to the development of ICT technology strategy and support clinical and business integration.

Work in an environment where ICT services are critical and operational 24/7.

Main duties of the job

The post holder will be expected to assist with all aspects of the day to day administration and management of the general IT environment as necessary, with particular emphasis on the Trust's Service Desk, desktop hardware, printing and client, application(s) and infrastructure environments.

To provide technical assistance and support relating to software applications, IT equipment and user accounts management.

The ICT Support Technician is to provide first & second line user support, in accordance with pre-determined standards and procedures.

This post holder will be responsible for providing initial technical support to users of computer systems throughout the Trust.

The post holder will have an in-depth knowledge of Microsoft systems with accreditation and\or experience of working within an IT environment.

You will be required to participate in a rotational on-call out of hours support service.

This Role may require multisite working at either our Huntington based administration centre or at the Royal Papworth Hospital NHS Foundation Trust, Cambridge biomedical site. Predominantly the latter.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour