First Line IT Support Apprentice
Role
As a Helpdesk Support Engineer, your responsibility is to analyze and diagnose issues reported by our clients. You will perform an initial review and investigation of these issues. This includes root cause analysis, determining areas of interest, and narrowing the focus of the investigation. You will use and maintain utilities to facilitate and improve investigations.
This is a role that requires flexibility and the ability to work well under pressure.
An individual must be able to satisfactorily perform each essential duty listed below.
Main Responsibilities:
- Providing support via telephone, email and remote and on-site support, helping and maintaining our clients server and desktop infrastructure
- Management of user accounts, installation, maintenance and troubleshooting of hardward and software applications
- Carrying out daily checks on key systems and services
- Providing 1st/2nd line support within an ITIL Environment - supporting Customers on Windows, Linux and Apple Mac
- You will be taking and dealing with approximately 20 - 50 calls/tickets a day
- Installing network printer drivers on users machine and printers
- Helping users with hardware and software issues on request after change request has been approved
Training
Why choose our Cloud Network Specialist Apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
- Train with QA – the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
- Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned:
- Learners will learn to use Microsoft Azure, AWS and Google Cloud
- 90% of QA Apprentices secure permanent employment after finishing their apprenticeship
- Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks
Benefits:
- The opportunity to travel with work
- Progression opportunities - Grow with the business
- Onsite parking
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- All details will be confirmed upon interview.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Thursday, 27th June 2024
- Start Date
- Monday, 8th July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Team working
- Non judgemental
- Physical fitness
- Knowledge of:
- Windows 7 and onwards
- VoIP including SIP Trunks
- LAN, WAN and NAT
Qualifications
- any subject --- x3 GCSE or equivalent, grade 4+ (A-C) (Essential)
- Maths GCSE or equivalent, grade 3+ (D or above) (Essential)
- English AS Level or equivalent, grade 3+ (D or above) (Essential)
About the Employer
- Company
- SENTIENCE LTD
- Location
- 2ND FLOOR, 29 PARLIAMENT STREET, LIVERPOOL, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,000.00
- Posted
- Company
- SENTIENCE LTD
- Location
- 2ND FLOOR, 29 PARLIAMENT STREET, LIVERPOOL, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,000.00
- Posted