IT Apprentice
This is a fantastic opportunity for an individual looking to start their career within a technical support role. The company is a UK leading provider of hardware and software for the blind, as part of your role you will be providing support and advice over the telephone, organising repairs, dealing with any other duties as and when required.
Role
- Taking incoming calls from customers and logging issues onto the CRM system
- Dealing with basic problems e.g. access to software remotely, mute button on PC is disabled, and internet is not working
- Providing advice and support over the telephone
- Responding to email enquiries
- Organising repairs
- Updating customers on the progress of repairs
- Dealing with any other duties as and when required
- Completing basic repairs if required
- Personal specification
- The ideal candidate will have excellent communication skills
- Reliable, approachable and upbeat
- You will need to have an excellent telephone manner
- The ability to work well in a team as well as independently
- Keen to learn
- An IT-related qualification would also be advantageous
- The role will involve being the first point of call for customers with technical issues/problems relating to specialist software and hardware
Training
- Level 3 Information Communications Technician Apprentice
- Remote training delivery
- Onefile
- VLE
- 6 hours of dedicated training time every week
Possible full time permanent position upon completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- STARTING OFF LIMITED
- Working Week
- Monday to Thursday 9:00 – 17:30, Friday 9:00 – 17:00 with 1 Hour for lunch (except Friday which is 30 minutes).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 11th May 2025
- Start Date
- Sunday, 25th May 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
SIGHT AND SOUND TECHNOLOGY LIMITED
The company is a UK leading provider of hardware and software for the blind, visually impaired and those with learning difficulties. They work in unison with private individuals, charitable organisations, educational establishments and commercial enterprises, to help users fully realise their potential. They are now looking for an apprentice to join their friendly team in Northampton.
- Company
- SIGHT AND SOUND TECHNOLOGY LIMITED
- Location
- Equilibrium House, Mansion Close, Moulton Park Industrial Estate, Northampton, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- SIGHT AND SOUND TECHNOLOGY LIMITED
- Location
- Equilibrium House, Mansion Close, Moulton Park Industrial Estate, Northampton, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted