ICT Apprentice
A fantastic opportunity for someone who has an intertest in ICT , Sign In App is the smart and flexible way to sign in staff, as part of your role you will be, supporting users across the globe, responding to help desk tickets and prioritise requests, keep inventory of hardware and licences, an exciting and varied role.
Role
Job description:
- Support users across the globe
- Configure, maintain and support applications (i.e Google Workspace, Microsoft Entra, Zoom etc)
- Configure, maintain and support hardware
- Monitor the status of the hardware and applications to ensure compliance with SOC2, ISO27001 and Cyber Essentials
- Keep inventory of hardware and licences
- Support users via support desk, video call, email and in person
- Respond to help desk tickets and prioritise requests
- Participate in project, including system upgrades, migrations and implementations
- Ensure to limit the risk of personal data breaches in line with the Company Data Protection Procedure
Skills Required
- Good team player
- Confident with conversations
- Willingness to Learn
- Experienced understanding of PC/Mac OS and software
- Ideally have a UK driving license and car
Training
- Level 3 Information Communication Technician Apprenticeship
- Remote training delivery
- Onefile
- VLE
- 6 hours of dedicated training time every week
- Possible full time permanent position upon completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- STARTING OFF LIMITED
- Working Week
- Monday to Friday, 9.00am - 5.30pm, office based. On occasion you may need to work unsociable hours to communicate with the global team (this will be done remotely).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 19th May 2025
- Start Date
- Monday, 2nd June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
SIGN IN APP LIMITED
Sign In App is the smart and flexible way to sign in staff, visitors, and contractors. With over 18,000 sites across 70 countries, including America, Canada, Denmark and more, they are one of the world’s fastest-growing visitor management platforms. Their team consists of dedicated software developers and a customer success team, delivering brilliant features and exceptional customer service to their ever-growing community. They are now looking for an apprentice to join their friendly team in Northampton.
- Company
- SIGN IN APP LIMITED
- Location
- 4 Waterside Way, Northampton, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- SIGN IN APP LIMITED
- Location
- 4 Waterside Way, Northampton, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted