PCN Operations Manager and Digital & Transformation Lead

Job description

Job responsibilities

Job title PCN Operations Manager and Digital and Transformation Lead

Location The Vale PCN, South Worcestershire (across multiple GP practices)

Reports to Federation CEO and PCN Clinical Director

Salary Negotiable DOE

Hours 30 to 37.5 hours per week

Contract Permanent

Overview This is a hands on leadership role at the heart of primary care. You will be based across practices in The Vale PCN, working with a wide range of clinical and non clinical teams to improve patient access, support our staff, and help services run smoothly every day.

This role offers real variety and impact. One day you could be building the Enhanced Access rota and supporting a new team member, the next you might be troubleshooting EMIS sessions, attending a system meeting, or supporting a GP practice to improve their digital triage. No two days are the same, and you will work with people across all levels of the health system.

We welcome candidates from a wide range of backgrounds including operations, service improvement, IT, practice management, digital transformation, programme delivery, NHS admin and beyond. If you are highly organised, people focused, confident with systems, and enjoy making things work better for staff and patients, this could be your ideal next step.

Main responsibilities

Enhanced Access and PCN services

• Coordinate day to day running of Enhanced Access including clinic set up, session planning and rotas

• Work with practices and ARRS staff to ensure service delivery is safe, consistent and patient centred

• Support the development of PCN level services in line with national and local guidance

• Maintain up to date operating procedures and templates to support delivery

Digital and transformation

• Lead on implementation and management of EMIS Hub, digital triage, cloud telephony and related systems

• Set up user access, troubleshoot basic issues and support adoption across practices

• Use data and dashboards to monitor demand and inform planning decisions

• Help embed new ways of working using technology to improve access and efficiency

Workforce coordination and team support

• Line manage ARRS staff and PCN support team members

• Support recruitment, onboarding, one to one conversations and team development

• Help staff feel connected across sites and supported in their roles

• Liaise with HR and finance colleagues to support retention and performance

Partnerships and communications

• Act as a key link between practices, federation teams, ICB partners and system stakeholders

• Represent the PCN at meetings and share updates across teams

• Build strong working relationships and help practices collaborate to solve shared challenges

Monitoring and reporting

• Support contract delivery and ensure compliance with key targets and outcomes

• Keep service plans, action logs and reports up to date

• Track service performance, budget usage and support funding claims

Other

• Champion equality, inclusion, safeguarding and good governance across the PCN

• Stay up to date with training and NHS developments

• Travel between sites in the PCN area as required

What we are looking for

• A confident, approachable communicator

• Someone who enjoys problem solving and takes pride in getting things done

• Experience in operations, digital change, project management or NHS admin

• Skilled in working with people, managing priorities and using data to make decisions

• Comfortable using systems and working across multiple sites and services

What we offer

• A supportive and welcoming team across our federation and PCN

• Opportunity to shape services and lead meaningful improvements

• Ongoing professional development and flexible working options

• A varied role where you will see the difference you make every day

Note: This job description outlines the core responsibilities of the role. It may be updated over time to reflect the experience and development of the appointed candidate.

Person Specification

Qualifications

• Educated to masters level or equivalent relevant experience
• Excellent understanding of NHS policy, PCN contracts, and primary care strategy
• Relevant qualifications or certifications in digital or health informatics, such as Digital Health Leadership, NHS Digital Academy, or equivalent
• Strong financial acumen with experience managing budgets and overseeing performance reporting

• Masters degree in healthcare management, public health, digital innovation, or related discipline
• Formal project management qualification (e.g. PRINCE2, Agile, MSP)
• NHS Leadership Academy programme completion or equivalent leadership development

Experience

• Significant experience at a senior level in health or care operations, transformation, or commissioning
• Demonstrable people management experience, including line management, team development, and performance oversight
• Excellent understanding of NHS policy, PCN contracts, and primary care strategy
• Experience in delivering digital transformation programmes and leading adoption of new technologies in a healthcare setting
• Strong financial acumen with experience managing budgets and overseeing performance reporting
• Excellent stakeholder management and communication skills with experience of system-level collaboration
• Proven ability to manage multiple priorities, adapt to change, and deliver results independently and as part of a team

• Experience leading complex change across multiple organisations or systems
• Familiarity with EMIS Web, EMIS Hub, and digital tools used in primary care transformation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

SW Healthcare

Address

The Riverside Surgery

Waterside

Evesham

Worcestershire

WR11 1JP

http://www.swhealthcare.org.uk