IT Solutions Technician Level 3 Apprenticeship
You will spend your time with the Service Desk team/ ICT Operations team, to gain an understanding of the organisational structure and systems. You’ll be mentored by the Head of ICT & ICT Operations Manager to ensure your time with the company gives you the skills to not only gain a qualification, but also gets you ready for a future role.
Role
This role will also work closely with our ICT Project Manager and our Business Analyst, which will allow them to work with all departments across the business when it comes to building requirements specifications for any upcoming projects or developments.
They will play a positive and collaborative role in the ICT team and across the business, ensuring that our solutions are flexible and meet the needs of all departments within Salvation Army Homes.
Main duties and Responsibilities:
- To work closely with the Service Desk team as the first point of contact for logging, assigning and resolving end-user ICT tickets
- To be involved in the setting up and issue diagnosing of hardware and software issues on Windows, Android and iOS devices
- Assist the ICT Operations function with the monitoring of security and system alerts and actioning these as required, as well as ensuring all company devices meet our organisational compliance
- To aid the Infrastructure and Cyber Security Analyst with cyber e-learning and phishing campaigns across the business
- To act as a support function for existing and new ICT projects, working closely with the ICT Project Manager and Business Analyst to create project documentation, chase project leads for updates and so on
Training
Level 3 IT Solutions Technician Apprenticeship Standard
- You will complete the IT Solutions Technician Apprenticeship Level 3
- The training schedule has yet to be agreed upon, further details will be made available at a later date
- To secure the 1st IT support role subject to vacancies
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- BOLTON COLLEGE
- Working Week
- You will work Monday to Friday: 9am until 5pm (breaks to be confirmed)
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Friday, 26th July 2024
- Start Date
- Monday, 5th August 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
Qualifications
- English GCSE or equivalent, grade 4 (C) or above (Essential)
- Maths GCSE or equivalent, grade 4 (C) or above (Essential)
About the Employer
Salvation Army Housing Association
Salvation Army Homes provides quality accommodation for people in need of safety, security and opportunity. We are a housing services provider that has been active since 1959. We have over four thousand homes and we work with a variety of agencies, local authorities and specialist partners to give people in need safe and secure homes. We do what we do because we want to transform lives and help people develop their potential.
- Company
- Salvation Army Housing Association
- Location
- 53-55 Victoria Square, Bolton, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £11,648.00
- Posted
- Company
- Salvation Army Housing Association
- Location
- 53-55 Victoria Square, Bolton, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £11,648.00
- Posted