Service Delivery Analyst

Service Delivery Analyst- Sheffield - £26 - 29K

An established client of ours in the Technology sector are looking for a Service Delivery Analyst to join their internal IT department, on a permanent basis. The successful candidate will Work as part of a team to provide first line technical guidance and support in the use of Information Technology, and related products and services, across South Yorkshire in line with IT strategies and business requirements..

This is an office based role in their Sheffield office.

Roles & Responsibilities:

• Provide a single, central point of contact for all users of IT services, handling all incidents, problems, queries and requests primarily via our telephone channel (as well as our self-service portal and email channel).
• Provide effective first line fault resolution via recovery, technical accuracy, consistency and compliance with best practice laid down in the Information Technology library and within the timescales specified in existing Service Level Agreements.
• To provide and promote a quality standard of customer care which in turn improves customer perception and satisfaction.
• Liaise with other IT practitioners and specialist functions.
• Perform incident and problem management functions in accordance with the associated processes.
• Responsible for effectively managing customer expectations.
• Set the organizational standard for customer engagement.
• Serve as a communication channel between customers and the IT organisation.
• Provide a first contact/first line resolution for customers wherever possible to support the shift left approach.
• Act as the first point of escalation to all business and users.

This is an excellent opportunity for an enthusiastic and passionate Service Delivery Analyst to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration!

If you'd like more information about the role, please contact Jasmine Brady for more information on (phone number removed) / email your CV to (url removed)

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