Desk Based Account Manager Apprentice

Supporting the Account Manager and Sales Director on a day-to-day basis in the following areas:

• Generating quotes and contracts for clients.
• Coordinating project work including on-site installs and migrations.
• Taking incoming calls from clients where appropriate and creating tickets.
• Arranging face-to-face and Teams meetings with the team or running them independently.
• Monitoring customer tickets and tasks and responding to them where appropriate.

In addition to these day-to-day responsibilities, the role encompasses several key objectives: Manage designated existing customers, building relationships with the key decision makers in each business.

• Be the main point of contact for these customers in all customer-related matters.
• Upselling and cross-selling SolCo’s products to existing customers.
• Retaining customers and renewing their contracts.
• Arranging regular account reviews.
• Be responsible for all scheduled reporting that designated customers receive.
• Ensuring customers are happy with the service they are receiving and taking ownership of any issues raised.
• Working with the Sales Director to help win new clients.
• Work with the Sales Director to create case studies and articles on customer projects.
• Work closely with the support team when necessary to provide the customer with a speedy resolution to issues raised.
• Build and maintain a thorough understanding of SolCo’s products, services, and platforms to ensure customers have a clear view of the value we can provide them.
• Achieve and succeed the sales targets set.
• Build strong relationships with SolCo suppliers and partners, escalating opportunities, and issues where necessary.
• Be capable of carrying out initial checks before passing to the support team if necessary.
• Present SolCo professionally at all times, ensuring our customers experience is always a positive one.

The ideal candidate will have:

• Previous experience in a customer-facing sales role.
• Great communication and interpersonal skills.
• Strong sales skills.
• A genuine drive to deliver great service to customers.
• Must have excellent time management and organisational skills.
• Ability to respond efficiently to high-pressure situations.
• Ability to work to tight deadlines.
• Good computer skills - including Excel, Word, Office, CRM.
• Clean driving licence.

• Communication skills
• Attention to detail
• Customer care skills
• Team working
• Initiative

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)