IT Field Engineer - Newcastle

• Role - IT Field Engineer
• Type - 6 months fixed term contract
• Location - Around Newcastle Area
• Salary - £40-45k base (Pro Rata) plus car allowance

Overview:

We are looking for an experienced IT Field Engineer to join our client on an initial 6 months fixed term contract with a strong chance of the position going fully permanent after 6 months. You will be responsible to being out in the car visiting various different sites, fixing issues, updating IT systems and overall fantastic customer service.

Key Responsibilities:

• Maintain system performance and adhere to Service Level Agreements (SLAs) to maximize colleague satisfaction.
• Diagnose, repair, and install systems, achieving a high level of technical expertise across the range of products we support.
• Assist with larger installation and service projects, working closely with the wider team.
• Strive for high levels of first-time fixes within your region through in-depth product knowledge and logical fault-finding techniques.
• Translate the company's strategic goals into actionable plans.
• Provide excellent organisational, communication, and customer-facing skills in all interactions.
• Execute tasks promptly and efficiently in line with company procedures, always presenting a professional image.
• Handle colleague queries courteously, working closely with Support Administration and Third Parties to resolve issues.
• Adapt to the fast-paced nature of our business and carry out work outside normal working hours when necessary.
• Undertake site audits, health and safety duties, and other responsibilities as required, including travel and overnight stays.

Qualifications and Skills:

• A Level technology qualification or equivalent.
• Significant industry experience as a field engineer.
• Strong customer service orientation with experience in similar fast-paced industries (e.g., automotive, hospitality, retail, logistics).
• ITIL awareness and good working knowledge of PCs, printers, communication equipment, and networking.
• Proficiency with Microsoft Products including Word, Excel, PowerPoint, Teams, and SharePoint. MS365 and Microsoft Entra knowledge is preferred.
• Full driving license and own car - essential.
• Experience with VoIP deployment.
• Ability to manage multiple tasks simultaneously, demonstrating effective workload organisation and excellent communication skills.
• Team player with the ability to build strong working relationships across all functions.
• Flexibility, integrity, and problem-solving abilities.
• Networking, Microsoft Qualifications (MCP, CCIE) are a plus.
• Knowledge of automotive repair systems like Autoflow or Audatex is an advantage.
• Experience in the automotive industry or other fast-paced industries is desirable.