Informatics Business Partner

Job description

Job responsibilities

1. Assist senior managers and key stakeholders in defining and prioritising requests for reports and dashboards
2. Provide analytical expertise to a Clinical Delivery Service (CDS) including reporting, analysis, insight for development and delivery of CDS plans, triangulation of activity with workforce, finance, performance, and quality information.
3. Support the delivery of the data strategy and data quality strategy of the services responsible for the Trust
4. Ensure business requirements / user stories are captured and understood and are aligned with the trust strategy
5. Utilise a variety of techniques to understand, document and confirm business requirements.
6. Responsible for the technical definition of all information requests ensuring alignment to national strategies, regulatory requirements and local Trust requirements.
7. Translate complex aims and needs into clear and manageable plans and determine resource requirements to support product development and maintenance
8. Ensure that requirements and definitions for reports and dashboards are understood by the Informatics delivery team
9. Monitor progress of delivery of reports and dashboards and provide regular updates and communication to the requestor.
10. Ensure confidentiality, integrity and availability of business information throughout the product development processes
11. Continuously improve approaches to IT requirements gathering, analysis and business modelling, including educating, coaching and developing the skills of colleagues to improve quality of service
12. Ensure all reports and dashboards are built to an appropriate level of quality and meet assurance criteria
13. Facilitate, monitor and feedback user acceptance testing of reports and dashboards
14. Ensure and provide evidence that all outputs and products produced are fully assured and sustainable.
15. Attend business meetings and provide a high standard of communication to various stakeholder, including Service Directors.
16. Maintain detailed knowledge of relevant NHS guidance, information strategy, compliance framework and policies.
17. Assist in identifying any improvements to systems and processes within the SLP.
18. Effectively communication and build strong relationships to ensure timely delivery.
19. Demonstrate and evidence quality assurance processes
20. Any ad hoc duties related to the above, commensurate with the banding of the post and current capacity.

Person Specification

Qualifications

• Educated to Degree level or equivalent experience
• Evidence of professional/managerial development

• Higher post-graduate education in a relevant subject
• Relevant Professional qualifications

Knowledge / Experience

• Relevant experience in supporting users with knowledge of NHS data reporting, data quality, performance management and Service Improvement
• Highly developed specialist reporting knowledge underpinned by theory and experience
• Understanding of NHS Information Governance and regulatory needs
• Experience of solution design & development life cycle involving BI technologies and Frameworks
• Experience of managing outputs and doing Quality Assurance when working with external teams and vendors
• Advanced use of excel
• Knowledge of how to query Power BI data sets, tabular OLAP cubes, and/or SQL data warehouse

• Knowledge of performance and contract management systems within mental healthcare organisations
• Understand quality improvement concepts such as Statistical Process Control
• Prince 2, Agile or other Project Management methodologies
• Experience of delivering data visualisation programmes.
• Use of ITIL in a work environment
• Knowledge of mental health services

Skills - Communications

• Ability to translate complex technical systems/solutions into language the business can understand
• Excellent written, verbal and presentation skills
• Ability to specify and document requirements and user need
• Excellent written, verbal, and other media communications /Presentation skills
• The facilitation of a customer focused culture within a team
• Negotiation, influencing and persuading skills

Skills - Analytical + Judgement

• A logical & analytical approach to problem solving and detail oriented
• Understand and assimilate complex facts or situations, requiring analysis, interpretation, comparison relating to clinical, financial and other complex information
• Experience of undertaking demand and capacity modelling and forecast modelling
• To analyse and apply user information to problem solving
• Decisions on a range of complex/highly complex issues where there may be more than one course of action; interprets national guidance; expert in field

Skills - Planning and Organisation

• Evidence of change management practices
• Ability to organise and prioritise their workload, and be able to work under pressure
• Pro-active and self-motivated in completing work to a high standard in conjunction with other staff
• Develops a range of plans/long term strategic plans for the development of analysis and reporting across the Trust
• Sharp attention to detail and commitment to high quality outputs.

Skills - Management/Leadership

• To manage staff across multiple processes in a matrix management style, and use effective means of training large numbers of staff in new methods in relation to performance / data quality issues
• Line management responsibility as required for junior analysts.
• Excellent team skills and ability to work with members of own and other teams and departments at all levels of the organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Jeanette Wallace House

1 Edridge Road

Croydon

CR0 1FE

https://www.slam.nhs.uk/