ICT Senior Technical Engineer- Devices

Job Title: ICT Senior Technical Engineer - Devices

Location: HQ, Bridgend, South Wales

Salary: £33,915 - £39,036 Per annum

Job type: Full Time, Permanent

Working Hours: 37 Hours Per Week

Level of Welsh language ability required: 2

Closing Date: 5TH July 2024, 13;00

Are you looking for your next career step?

Do you want to be a part of an Innovative Organisation?

Interested in joining our ICT department? Want to know more about the role, department, and the application process?

About Us:

South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join!

The Role:

We are seeking an experienced Technical Devices Engineer to join our busy ICT Department at South Wales Police! The successful candidate will report to a Devices Specialist and is responsible for providing 2nd line problem resolution for a range of technical functions. Your technical skills and experience will be used in support of the vital technology that helps keep South Wales safe.

Responsibilities:

• To maintain efficient performance of end-user platforms
• To provide 2nd line ICT support and incident resolution for the South Wales Police device estate. (e.g., desktops, laptops, and mobile phones.)
• Administration and configuration of technologies within a specific area of the devices team, which could include one of the following areas:
  • Day-to-day tasking of Technical Engineers
  • Systems development (including projects and change)
  • Radios (Communications Support Unit)

Requirements:

• Must have related qualification(s) in Information Technology or proven experience in relevant areas of Information Technology
• Must have a proven experience in the support, installation, configuration, and maintenance of end user Devices including Desktops, Laptops, Mobile Phones, Radios, and Peripherals as well as their operating systems (Windows/Android).
• Experience of Active Directory Services, such as Group Policy, DNS and DFS.
• Our devices team covers a variety of aspects, so we ask you can demonstrate experience in administrating one (or more) of the following:
  • Device Management - especially Microsoft Systems Centre Enterprise Manager, or Microsoft Intune
  • Desktop Virtualisation Technologies and especially Citrix
  • Mobile Data Management Systems and especially Microsoft Intune
  • Device Security
  • Radio and Integrated Communication Control Systems Communications Support - especially Airwaves and DS3000
  • Installation and maintenance of radio equipment within vehicles, rooms and at radio sites
• You should also be able to demonstrate experience in configuring one (or more) of the following:
  • Device Management
  • Device OS Builds/ task sequences and GPO's
  • Device Security

Where you'll fit in:

The ICT Senior Technical Engineer sits within the Technical Delivery section of the department and reports directly to the Devices Specialist.

Benefits Include:

- Training and professional development opportunities

- Local Government Pension Scheme

- 24 days Annual Leave increasing to 29 days after 5 years employment

- Flexible working dependant of duties

- Free on-site parking

- On site fitness centre and canteen

- Collaborative and supportive work environment

- Cycle to work scheme

- Wellness programmes

- SWP Diolch Vectis & Blue light Discount Card

- Opportunity to make a meaningful contribution to public safety and community well-being

Diversity, Equality & Inclusion:

As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide.

South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves.

Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process

Application Closing: 5th July 2024 1PM

Shortlist announcement: w/c 8th July 2024

In person assessment and interview: w/c 15th July 2024

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, IT Systems Engineer, IT Engineer, Senior Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Senior IT Engineer may also be considered for this role.