ICT Technical Support Engineer

Job Title: ICT Technical Support Engineer

Location: HQ, Bridgend, South Wales

Salary: £27,789 - £32,772 Per annum

Job type: Full Time, Permanent

Working Hours: 37 Hours Per Week

Level of Welsh language ability required: 2

Are you looking for your next career step?

Do you want to be a part of an Innovative Organisation?

Interested in joining our ICT department? Want to know more about the role, department, and the application process?

About Us:

South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join!

The Role:

We are seeking a highly skilled and motivated ICT Technical Support Engineer to join our dynamic IT team. In this role, you will be responsible for providing technical support to our employees, you will ensure the efficient operation of designated computer, radio communication, smart phone and telephony systems across the South Wales Police force area. You will be conversant with PC hardware, Windows 10 and have knowledge of various hardware, peripherals, software and communications equipment along with their associated management systems.

Responsibilities:

• Provide second line technical assistance to support the end users
• Attending sites around the South Wales area using our fleet vans to provide technical support
• Install, configure and maintain hardware and software systems
• Collaborate with colleagues to resolve technical issues and escalate problems when necessary
• Keep up-to-date with the latest trends and advancements in ICT technologies, providing recommendations for improvement and innovation
• Ensure data integrity and security is maintained and enforced at all times
• Maintain the security of South Wales Police sites, devices and network

Requirements:

• Must have a good standard of education to at least GCSE A-C Level, including Maths and English or be able to demonstrate equivalent skills and abilities
• Must have a current valid full manual UK driving licence
• Must have a proven track record maintaining end user devices including laptops, desktop and smartphones
• Strong knowledge of Microsoft Windows operating system and Office 365 applications
• Proficiency in diagnosing and resolving hardware and software issues
• Experience in providing second line technical
• Experience in PC/Laptop configuration
• Experience in modern device management including Windows and Android platforms

Where you'll fit in:

The Technical Support Engineer sits within the department's Technical Delivery section and reports to an ICT Senior Support Engineer in the devices team.

Benefits Include:

• Training and professional development opportunities
• Local Government Pension Scheme
• 24 days Annual Leave increasing to 29 days after 5 years employment
• Flexible working dependant of duties
• Free on-site parking
• On site fitness centre and canteen
• Collaborative and supportive work environment
• Cycle to work scheme
• Wellness programmes
• SWP Diolch Vectis & Blue light Discount Card
• Opportunity to make a meaningful contribution to public safety and community well-being

Diversity, Equality & Inclusion:

As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide.

South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves.

Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process

Application Closing: 5th July 2024 1PM

Shortlist announcement: w/c 8th July 2024

In person assessment and interview: w/c 15th July 2024

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.