Woodsley & Holt Park PCN Appointment Rota Administrator

Job description

Job responsibilities

This post has been created to support both existing day-to day clinical sessions and the development of future clinical services, including migration to a PCN specific booking platform. The successful applicant will be responsible for organising and coordinating appointment rotas and any associated work such as appointment cancellations.

They will also provide high-level administration support to the PCN Manager, Leadership Team and member practices.

Our PCN employs over 50 members of staff including physiotherapists, social prescribers and pharmacists and the successful candidate will need to act as a liaison between these staff and practices within the PCN.

This individual will be a key point of contact for staff, member practices and will be able to sign post queries to relevant individuals as appropriate. The post holder will provide support in monitoring the progress of activity undertaken by staff and analyse and collate data on appointment usage across the PCN.

This role involves providing effective administration skills across a wide variety of tasks.

Purpose of the role

This role has a specific focus on providing proactive administration support for the PCN Manager, the PCN Leadership Team and PCN staff leads, specifically with clinical rota and appointment administration.

This will evolve with the continuing development of the PCN; therefore this is not an exhaustive list but is representative of the roles core activities.

The successful applicant will be confident with IT systems, MS Office, Office 365 and an excellent communicator. They will be expected to have the ability to work both independently and as part of a team, managing their workload and working to deadlines.

Key responsibilities

Effectively managing appointment rotas for PCN staff

Being the main point of contact for PCN staff when calling in sick and then contacting patients to rearrange their appointments

Providing administration support to the PCN Manager and Team Leads

Providing IT support and liaising between the PCN and GPIT

Managing the PCN MS Teams site

Maintaining the PCNs file management system

Collate activity reports from each service to demonstrate the work undertaken for their patients.

Undertake any ad hoc reporting as requested by the PCN Manager or members of the PCN leadership team

Format and distribute the PCN newsletter

Prepare, produce, review and circulate all documents required for meetings in a timely fashion and to a high standard.

Develop and maintain electronic systems and/or databases required for the role.

Person Specification

Qualifications

• Good standards of general education - minimum of 4 GCSEs, at Grade 4 or above or equivalent must include English Language.
• Keyboarding/typing qualification equivalent to RSA 3/OCR Advanced
• text/word processing or equivalent proven typing skills to a high standard
• Demonstrable commitment to professional and personal development
• Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook

• Educated to NVQ Level 3 in Business Administration or equivalent knowledge/experience
• Diploma level qualification and/or equivalent level of skills, knowledge and experience

Experience

• Experience of working in a healthcare environment
• Experience of working in the NHS and undertaking clinical reporting
• Experience of working with clinical coding
• Experience of working as part of a multi-disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South and East Leeds GP Group

Address

Hosted Employer

1st Floor Park Edge Practice

Leeds

LS14 1HX

https://www.seleedsgpgroup.nhs.uk/