Clinical IT Specialist - Radiology

Clinical IT Specialist - Radiology|FT|Remote|Salary DOE

We are one of the UK's leading independent hospital groups and the largest in terms of revenue. From our 38 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.

The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction.

Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.

Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider. For us, it's more than just treating patients, it's about looking after people.

We are seeking an enthusiastic individual with essential experience in the use, configuration, and maintenance of Radiology Information Systems (RIS) and Picture Archiving and Communication Systems (PACS). Ideally, the candidate will also have experience working with diagnostic imaging systems to support the administration and management of the various imaging IT systems in use.

Key Responsibilities:

• Experience in the day-to-day administration of RIS and PACS applications.
• Ability to work within ITIL service management processes, focusing on incident, problem, test, and change configuration management.
• Provide high-level specialist support for complex issues independently, using best practice and internal working instructions/policy.
• Collaborate with technical vendor teams as part of third-line support for fault resolution and end-user queries.
• Communicate with the superuser population as necessary, such as sharing updates on hardware and software developments.
• Develop training manuals and instructional materials to assist staff with the use of RIS/PACS and associated workflows.
• Provide remote support to all Spire hospitals and visit any site as needed for on-site assistance.
• Handle and resolve all assigned incidents, changes, and problem records logged via the Service Desk management solution (including email), ensuring resolutions meet SLA requirements.
• Investigate, troubleshoot, and assess the impacts of changes to application components in line with service levels.
• Ability to work as part of a team, maintain confidentiality, work with minimal supervision, and organise and prioritise tasks to meet deadlines.
• Strong documentation skills, particularly for process and procedural documents.
• Awareness of, or ability to quickly learn, radiology regulatory requirements.
• Awareness of, or ability to quickly learn, legislation, privacy laws, and compliance related to health information use within Spire and the broader healthcare community.

Key Requirements:

• Application Support experience
• System Administration knowledge
• Experience of Change Management and Service Management
• Professionalism in a busy hospital environment
• Strong teamwork skills, with the ability to motivate and influence in an Agile environment
• Clear communication skills, including written, verbal, and presentation skills, with the ability to present complex technical details to a non-technical audience
• Structured and practical approach to project management, suitable for both small and large projects
• Solid working knowledge of system and software implementation, interfaces, and dependencies
• Self-motivated and proactive, with excellent time management skills, able to set priorities and meet deadlines
• Comfortable working independently in a home-based setting and as part of a remote team with colleagues across the country
• Able to commit to a shared on-call rota for the Clinical Application Support team.

Desirable:

• Experience with HL7/DICOM interfaces
  Advanced knowledge of RIS and PACS platforms
  Knowledge of integration with imaging modalities and third-party imaging solutions

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free wellness screening
• Private medical insurance
• Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.

We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact:

#LI-Remote