Applications Technical Manager/Lead Integration Architect

Job description

Job responsibilities

• You will apply your technical applications knowledge and experience to proactively manage the technical underpinning of applications within the remit of the IDT department and the team that manages and supports this with you. Including, but not limited to, requests for support, change and project work, Cerner Integration Architecture, 724 devices, Trust Integration Architecture, information and advice on the application domains, architecture and design, support, national and local standards and link into devices, infrastructure (from the applications perspective, but not the hardware itself).
• You will develop and maintain your own analytical skills employing these to aid Trust decision making processes.
• You will use your management skills to ensure your team works efficiently and cooperatively to meet customers information needs through the provision of regular reports, updates on the department incident and change management system, advice and ad hoc analyses.
• You will act as an applications ambassador for the department in Trust meetings and discussions, including with external bodies (e.g. partnering organisations, central NHS bodies, auditors, suppliers).

• You will manage your teams to develop a close understanding of the requirements for stakeholders and adopt a pro-active approach to problem solving and anticipating and evaluating needs. You will build strong working relations with stakeholders, other teams and suppliers.

Analytical & Judgement Skills

• You will manage Technical Leads, integration developers, senior technical analysts, analysts, the testing team and trainees, as well as the integration architects. You will have the role of integration architect for the Trust.

• You will manage your team to ensure key performance indicators are achieved.
• You will manage your team to ensure users of applications we manage are supported and trained, and that the changes requested by them are worked through by understanding the application functionality and clinical and operational requirements.
• You will manage the allocation of queries for expert advice and requests for change and support appropriately within your team.
• You will ensure a customer-focussed and resilient service.

Policy & Service Development Implementation

• You will manage the provision a structured change management approach and methodology for the impact of any change is applied at all times.
• You will be responsible for developing policies and procedures related to applications which will impact across the whole organisation.
• You will be responsible for policy implementation for the technical side of applications within the remit of the Clinical Applications & Systems team.

• You will be responsible for linking in with the Applications Build & Support and Applications Relations Team for the Applications service
• You will ensure that national policies and changes are implemented in the application in line with Trust objectives for example ISN Notices.
• You will work with suppliers and the other sections in the Clinical Applications and Systems Teams to ensure the Trusts and other stakeholders technical needs are met in a timely and accurate manner.
• You will support the Head of Clinical Applications and Systems in managing response times from suppliers to ensure a responsive service for the Trust.

• Research & Development: You will regularly research and test IM&T systems, best practice guidance and protocols, for your own and the teams field of expertise with a view to evaluating the suitability for implementation within their section.

• Communication / Relationship Skills

  • You will work in partnership with other departments to ensure that greatest benefit is gained through joined up approach to a range of initiatives, particularly business planning, and customer relations.
  • You will have the ability to communicate complex applications solutions in simple language to others
  • Your will ensure effective communication that meets the needs of internal and external stakeholders.
  • You will build excellent partnership and working relations through effective communication with system suppliers and key working contacts inside and outside of the organisation.
  • You will model Trust values and ensure your team communicates appropriately and in a timely manner to stakeholders for a customer-focussed service
  • You will plan and manage your teams workload to achieve agreed department objectives.

Person Specification

Qualifications

• oMasters, MBA in a numerate or management specialism or equivalent experience
• oQualifications and training and/or equivalent experience in managing staff, evidence of senior experience in the NHS or private sector
• oCerner training (ideally to include Cerner Integration Architecture)

• oITIL qualifications to Foundation level

Experience

• At least 8 years post degree experience in EPRs in management of technical areas of applications working in the Acute NHS sector, interfaces, testing, incident management, analysis, solution architecture provision
• Management of suppliers and relationships for technical development
• Significant direct staff management experience of technical staff, including conflict management and soft skills
• Experience in communicating complex issues to a wide audience
• Strong experience in building and maintaining working relationships at a senior level
• Experience of managing the technical architecture of Cerner and other applications including HL7 interfaces to acute applications and systems and integration engines
• NHS Data Model, SQL and any other development languages
• Experience of having BAU responsibility for multiple interfaces with clinical safety considerations

• Experienced in use of Microsoft suite (MS PowerPoint, Visio, MS Teams etc)

Skills

• Quick to learn, especially technical skills and aptitude
• Stakeholder management experience
• Good understanding of the clinical workflow, systems and information within the system links to the use within clinical care
• Strong Excel and MS word skills
• Strong written and verbal communication skills
• Ability to diagnose complex problems, situations and or information and make informed judgement to formulate solutions and recommend/decide on best course of action
• Ability to think strategically whilst leading a team to deliver technical development and manage technical BAU across several complex initiatives with numerous interdependencies.
• Good management skills and evidence of soft skills. Conflict management skills
• Technical Management skills, with the ability to plan strategically and manage demand and capacity for both strategic and BAU, while ensuring that applications are safe and well managed for the Trust
• Proven ability to write technical specifications

• Strong leadership qualities and/or associated leadership qualifications
• Strong digital technical experience and knowledge
• Strong analytical skills

Knowledge

• The ability to translate patient journey requirements into technical requirements and vice versa
• Knowledge of Cerner and other application systems for all Acute workflows
• Self-motivated with love of problem solving
• Good manager of staff, team player, collaborative style of working, can manage conflicts
• Customer focused.
• Logical & analytical approach; efficient. Attention to detail and structured approach to working

Other

• Strong ability to cope well under pressure
• Models Trust values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St George's Hospital

Blackshaw Road

London

SW17 0QT

https://www.stgeorges.nhs.uk/work-with-us/