Project ECHO Administration Coordinator

Job description

Job responsibilities

The Project ECHO Team

St Lukes Project ECHO Superhub provides strategic direction and support for the provision and implementation of the Project ECHO model throughout the South Yorkshire and Bassetlaw ICB and provides training to other organisations within the UK to deliver education according to the ECHO Methodology.

Overall Purpose of the Role

The post holder will be working within the Project ECHO team consisting of the Project ECHO Programme Manager, the ECHO Lead Nurse, Project ECHO Support Assistants and Project ECHO Executive Lead and Medical Director, and will manage and coordinate all aspects of required administrative support for ECHO project under the direction of the Project ECHO Programme Manager.

ECHO, Extension for Community Healthcare Outcomes is an established not-for-profit tele-mentoring project which was developed in the USA to improve care of patients in underserved areas. It involves the use of cloud-based networking technology to connect with specialist HUBS and PARTNER SITES to create a community of practice, sharing knowledge and which supports service delivery.

This post holder under the delegated authority of the Project ECHO Programme Manager will be responsible for the line management of the ECHO administration team and coordinate all ECHO-related administrative work. The Project Coordinator will be expected to work collaboratively with a wide range of key stakeholders and achieve a quality service through the effective use of resources and securing performance through target setting, monitoring and reviewing systems.

Key Responsibilities

To be responsible for the line management of the ECHO administration assistants

Coordinate and oversee all ECHO-related administrative work

Working with the Project ECHO Programme Manager the Project ECHO Administration Coordinator will continually monitor Project ECHO programmes and ensure agreed objectives are on target. Provide operational support to the Project ECHO Programme Manager and wider management team

Coordinate training and support to identified stakeholders on Project ECHO

Working with the Project ECHO Programme Manager the post-holder will provide support in the development and operation of systems and processes for Project ECHO by reviewing the functionality of databases/CRM to improve operational efficiency

Continually build and maintain relationships with existing Project ECHO stakeholders, both internal and external

Under the oversight of the Project ECHO Programme Manager, lead on the marketing and communication activities across all digital platforms, including the development of content for website, email newsletters and social networks

Provide coordination and IT support to ECHO programmes with support from the Project ECHO support administrator assistants

Coordinate and participate in regular ECHO team meetings and deputise for Project ECHO Programme Manager when required

Support the Project ECHO Programme Manager in the evaluation of programmes ensuring timely reports are produced and reported to the management team, including supporting research and feasibility studies

Assist the Project ECHO Programme Manager to respond to and resolve a wide range of complex queries from external and internal agencies

Provide support to the delivery of project programmes and sessions if required including IT and coordinating internal and external meetings which may require minute and action taking and following up on such

Be responsible for the training of new administrative staff and new hubs

No budgetary control applies to this role.

General

All St Lukes employees are required to:3.1 Abide by the Health & Safety at Work Act.3.2 Attend mandatory training annually.3.3 Respect confidentiality applying to all Hospice areas.3.4 Work within Hospice policies and procedures.3.5 Comply with the Hospice no smoking policy.3.6 Participate in and contribute to team meetings.3.7 Co-operate and liaise with departmental colleagues.All St Lukes employees are expected to:

Demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence.

Support and encourage harmonious internal and external working relationships.

Make a positive contribution to fundraising and raising the profile of the Hospice.

Our Values

The Board and Executive agreed St Lukes organisational values in 2015 ensuring they reflect our culture and what we want to achieve together. We have four simple values which set out how we work together to achieve success at St Lukes.

No matter what area of St Lukes we work in and no matter who we work for, we are committed to the following ways of working:

Compassionate

Dignified

Inspired

Pioneering

Values are really important throughout every team here at St Lukes, we are all responsible for ensuring our values are displayed and to ensure they form a core part of everything that we do at St Lukes. They influence our behaviours, our language, the way we interact with each other as employees and also as human beings. In bringing our values to life, we have created a booklet entitled The Little Pink Book which supports all of us at St Lukes in helping us to put our values into action through our behaviours every day.

We expect staff to familiarise themselves with our values and the expected behaviours, and to ask if they feel these conflict in any way with their roles. These values and behaviours will be used as a reference in our day-to-day working lives, and how we respect St Lukes and those associated with it.

Person Specification

Experience

• Experience of being part of a project team and delivering work as part of a formal project
• Excellent interpersonal skills, with the ability to build effective relationships with internal and external stakeholders with professionalism and courtesy
• Highly competent IT skills including proficiency in MS Word, Excel, Outlook, Powerpoint, Accessplanit and databases
• Excellent personal communication skills and the ability to communicate effectively and confidently with a wide cross-spectrum of stakeholders
• Ability to work to tight deadlines, prioritise tasks effectively in order to meet deadlines
• Excellent organisational skills, with a strong ability to work well both independently and as part of a team
• A commitment to understanding the work of St Lukes Hospice and our values, to better carry out the role and engage with colleagues and stakeholders
• Experience in the use of video-conferencing

• Experience of working in a similar role
• Demonstrable evidence of managing people and projects
• Strong analytical skills with proven ability in interpretation of information and production of detailed reports for a range of uses including informing senior management decision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Luke’s Hospice

Address

Little Common Lane

Sheffield

S11 9NE

https://www.stlukeshospice.org.uk/

---