IT Lead - GP Practice
Job summary
We have an exciting opportunity for an IT Lead to come and join the friendly St Thomas Medical Group team. The successful candidate will work alongside our other IT Lead. Due to expansion the group needs to bolster IT support across the three sites in Exeter.
The Group have three sites across Exeter. St Thomas Health Centre, Exwick Health Centre and the Student Health Centre.
The Practice uses SystmOne as their clinical system.
The ideal candidate will have an excellent skill mix, previous experience working in a large organisation, friendly, have a good sense of humour and be flexible. The successful candidates will be expected to work across sites supporting the teams as and when required.
We are seeking someone who is enthusiastic about delivering excellent patient care, good at communicating with a wide range of staff, teams and other organisations to collect information and find solutions. Someone who takes a proactive approach to identify bottlenecks and other inefficiencies.
Main duties of the job
The following are the core responsibilities of the IT Lead. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Effective maintenance of all practice IT infrastructure, including hardware, office systems, email, telephone, internet and clinical systems, minimising downtime
The provision of a local support service to all staff, resolving issues with IT systems and equipment
To ensure back-up and disaster recovery procedures are in place and effective
To perform regular system checks to maximise performance
Provide training to all staff as required, ensuring the effective use of all systems
To ensure staff adhere to practice policies regarding IT security and ensuring conformance to Information Governance
To deliver the IT related elements of the staff induction programme
Support the team in the effective use of searches, audits and recalls
Support the team in the use of the clinical system
Act as a liaison between the practice and external agencies, for the timely management of all faults
To ensure all staff have the appropriate smart card access to the clinical system
Provide training to all staff as required, ensuring the effective use of all systems
Full job description attached.
About us
St Thomas Medical Group is the 2nd largest practice in Devon, forward thinking, innovative and outward-facing, looking for an enthusiastic, skilled and motivated individual to help us diversify the workforce of our organisation.
With an excellent, supportive team of GPs, Clinical, Administrative and Reception staff operating out of purpose-built surgeries, we have 12 Partners, 23 Salaried Drs, 25 Nurses, 6 ANPs, 3 Paramedics, Health and Wellbeing Coach, Occupational Health Therapist, 4 Pharmacists, 1 Pharmacy Technician, First Contact Physios, Social prescriber forming a strong and skilled workforce
The team work extremely hard and have a very positive work ethic. The team are very well supported by the Groups 12 GP Partners and management team.
Job description
Job responsibilities
The following are the core responsibilities of the IT Lead. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a.Effective maintenance of all practice IT infrastructure, including hardware, office systems, email, telephone, internet and clinical systems, minimising downtime
b.The provision of a local support service to all staff, resolving issues with IT systems and equipment
c.To ensure back-up and disaster recovery procedures are in place and effective
d.To perform regular system checks to maximise performance
e.Provide training to all staff as required, ensuring the effective use of all systems
f.To ensure staff adhere to practice policies regarding IT security and ensuring conformance to Information Governance
g.To deliver the IT related elements of the staff induction programme
h.Support the team in the effective use of searches, audits and recalls
i.Support the team in the use of the clinical system
j.Act as a liaison between the practice and external agencies, for the timely management of all faults
k.To ensure all staff have the appropriate smart card access to the clinical system
l.Provide training to all staff as required, ensuring the effective use of all systems
m.To ensure staff adhere to practice policies regarding IT security and ensuring conformance to Information Governance
n.To deliver the IT related elements of the staff induction programme
o.Build, generate and carry out searches as required by the practice team to enable reports to be produced and action plans devised
p.To ensure the practice website is current and reflects the objectives of the practice
q.Manage social media platforms for all sites, Instagram, Facebook, Twitter
r.Configure searches and interpret data for audit purposes
s.To assist/oversea the sending out mail merges for a number of campaigns i.e. flu
t.Ensure you are up to date with the release of Patches and upgrades
u.The configuration (activation and de-activation) of all staff email accounts and other software once employment has ended
v.Ensure all IT related policies and protocols and user guides are created and updated
w.Contribute to the development of the strategic objectives of the practice, providing specialist IT knowledge
x.Investigating and solving issues in a wide range of unique software
Person Specification
Qualifications
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- Experience of working with the following:
- MS Office, Desktop operating systems, Windows N365, EMIS, SystmOne GPIT, Anti-virus products, network infrastructure appliances, firewalls, third party clinical software INR Star, Seca, Accurx, Docman
- Experience of establishing effective office administrative systems
- Excellent communication skills (written and oral)
- Excellent IT skills
- Clear, polite telephone manner
- In-depth knowledge of Office and Outlook
- EMIS / SystmOne / Vision user skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Degree in IT or related subject
- Experience of working in a healthcare setting
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Employer details
Employer name
St Thomas Medical Group
Address
St Thomas Health Centre
Cowick St
Exeter
Devon
EX4 1HJ
https://www.stthomasmedicalgroup.co.uk/
- Company
- St Thomas Medical Group
- Location
- Exeter, United Kingdom EX4 2AD
- Employment Type
- Permanent
- Salary
- £23400.00 a year
- Posted
- Company
- St Thomas Medical Group
- Location
- Exeter, United Kingdom EX4 2AD
- Employment Type
- Permanent
- Salary
- £23400.00 a year
- Posted