Service Desk Analyst

We are currently seeking a Service Desk Analyst to work in the Public Sector.

Location: Milton Keynes

Essential Skills:

The ideal candidate will hold active SC clearance and a proven background in Service Desk operations, with the following skills/experience:

• Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs.
• Experience in supporting EUC and 2nd line teams
• Experience in incident triage and resolution.
• Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
• Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO.
• Azure 900 Trained