Service Delivery and Service Desk Manager

Senior Service Delivery and Service Desk Manager required to work on an initial 3-month contract implementing short to medium term delivery strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation.

The successful candidate will be responsible for managing a team of Service Desk Analysts, increasing productivity during a change period, understanding performance metrics and identifying areas to increase efficiency in processes to positively impact employee relations.

Our client are looking for someone with solid experience of ITIL including incident, problem, change and capacity management. They need someone who can collaborate and communicate with other members of senior management to ensure alignment to business objectives and discuss and challenges and opportunities to drive continuous improvement.

Required Skills:

• Experience managing a Service Desk team
• Experience increasing productivity through understanding KPI and metrics
• Expertise in ITIL processes
• Strategy development

This is a hybrid position, 2 to 3 days per week in East Midlands and offering a competitive day rate. Please apply now to be considered!