Trainee IT Support Analyst

A dynamic supplier of Electronic Point of Sale (EPoS) and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sectors are seeking a Trainee IT Support Analyst to join their team.  You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review to £25,000.  The role will be conducted from their office in Chorley + with some remote work.

You will be joining a company who offer training and a genuine career path with an additional benefits package. 

As the Trainee IT Support Analyst you will:

• Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution.Provide telephone support to the user base utilising remote access tools.
• Log and categorise incoming calls and emails within a CRM system.
• Active involvement in the documenting and updating of knowledge base.
• Raise jobs for Engineers and liaise with them.
• Take ownership of incidents and progress them quickly and efficiently.
• Document issues / problems and raise to the 2nd line team.

 
We are looking for a Trainee IT Support Analyst with:

• Good general IT skills.
• Problem-solving attitude and aptitude.
• Good communication skills both written and verbal.
• Good problem-solving skills.
• Ability to manage own workload effectively.
• Excellent time management skills.
• Attention to detail.
• An ability to Take Ownership.

 
If this sounds like the Trainee IT Support Analyst role for you, click apply now. 

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