Apprentice IT Support Technician
Working as part of the Business Support Team to support IT helpdesk queries, design, develop, test, and implement IT solutions and to provide ongoing support directly to end users.
Role
Core Values (Right Person):
- Do Well by Doing Good
- Gain Creativity by Being Driven
- Gain Control by Being Accountable
- Gain Impact by Being Productive
- Gain Trust by Being Considerate
- Gain Growth by Being Vulnerable
Core Responsibilities (Right Seat):
- Provide general IT support, working with employees/learners to identify computer/system problems and advise on the solution.
- Test and fix faulty equipment and troubleshoot issues via helpdesk ticketing system
- Suggest infrastructure or software-based productivity solutions and implement these in the organisation where relevant.
- Update self-help documentation for users as required.
Support physical and digital infrastructure transformation projects
Support users in the efficient use of software - Utilise software packages and tools such as collaborative technologies
- Maintain an awareness of current, emerging and fringe technologies
- Support and implement ICT-related projects that help to modernise ICT in line with current developments in technology
- Carry out the installation of hardware, software and any other ICT equipment, ensuring they are safe before use
- Repair and maintain ICT equipment to maximise efficiency
- Support the delivery of TDM programmes through administering various IT support needs in the delivery team such as administration and invigilation of the exams via Pearson Vue or Virtual testing systems
- Support for the overall networking and connectivity in physical and virtual offices, ensuring tidiness and compliance with policies to ensure compliance
- Support and contribute to the overall ethos of TDM
Keep up-to-date with developments in ICT and update practices where necessary - Any other duties as directed by your line manager and/or a Director
- Compliance with all TDM policies, procedures and legal responsibilities, including ISO9001 and Cyber
Training
Information Communications Technician Level 3 Apprenticeship Standard:
- The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions
- You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification
- You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body
- Opportunity to progress to higher level apprenticeship or opportunity for permanent position on completion of the Apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday - Friday, 09:00 - 17:00
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Friday, 12th July 2024
- Start Date
- Monday, 5th August 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Patience
Qualifications
- English GCSE or equivalent, grade 4 (Essential)
- Maths GCSE or equivalent, grade 4 (Essential)
About the Employer
THE DEVELOPMENT MANAGER LTD
We specialise in developing Tech and Digital careers from complete beginner to Technicians to Technologists to degree-level Digital and Technology Leaders We send in different types of coach to deliver a tripartite Individualised Learning Plan because we are obsessed with delivering real impact for both employers and employee learners
- Company
- THE DEVELOPMENT MANAGER LTD
- Location
- COUNTY HOUSE, G12 ST. MARYS STREET, WORCESTER, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000.00
- Posted
- Company
- THE DEVELOPMENT MANAGER LTD
- Location
- COUNTY HOUSE, G12 ST. MARYS STREET, WORCESTER, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000.00
- Posted