Business Analyst Apprentice
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Business Analyst- Level 4 Apprenticeship. Gain a deep understanding of the functionality, features, and capabilities of our web-based SaaS products, specifically designed for SMEs.
Role
- Collaborate with the development team to provide insights and feedback on product enhancements and improvements tailored for SMEs, based on customer feedback, competition, and market trends.
- Work closely with SME customers to understand their specific stock management, project management, and ecommerce (B2B) needs, translating them into actionable insights for product development as well as helping position the SME customer into a stronger competitive position in their own sector including workflow improvements and better end-user (intuitive) interactions with our products for productivity gains.
- Support the creation and maintenance of educational content in TidyAcademy (working with our Content Creators), including tutorials, documentation, and other materials, to empower SME users and enhance their experience with our products.
- Proactively identify opportunities to streamline support processes and enhance support quality using AI/ML technologies, such as automated ticket routing, knowledge base recommendation systems, and sentiment analysis.
- Provide timely and effective support to SME customers, addressing inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction within the SME sector.
- Monitor support metrics and KPIs relevant to SMEs, analyse trends, and implement initiatives to improve support efficiency and response times within this market segment.
- Collaborate closely with, and support, the Growth team, including CS and MAPS sub-teams, to align support efforts with overall business objectives and customer success initiatives within the SME market, especially offering them a possible DIY pre-sale trial and post-sale onboarding capability.
Training
Why choose our Business Analyst Level 4 apprenticeship?
Our Business Analyst Level 4 apprenticeship develops learners to investigate information systems solutions and gain the know-how to improve operational efficiency for your organisation. The principles of data analytics are being applied across just about every industry. Using past-event data, business analysts are making important insight-based business decisions and driving customer value across every team and function, including operations, finance, sales and marketing.
QA’s Business Analyst Level 4 apprenticeship programme enables the apprentice to:
- Become a change professional that helps organisations deliver business and digital change successfully
- Regularly investigate and analyse solutions to ensure the right one is chosen
- Experience a flexible learning journey using a blend of learning methodologies, including online learning, practical exercises, video content, coaching and workshops
Tools and technologies learned: Apprentices will learn to use Unified Modeling Language (UML), Business Process Model and Notation (BPMN), Data Modelling, User Acceptance Testing (UAT), SWOT & PESTLE
- Opportunity to gain work experience in NZ and be offered full time permanent role after completing apprenticeship. Opportunity to change team/roles after completing apprenticeship if there is interest to gain other experience.
- Apprenticeship Standard
- Business analyst (level 4)
- Training Provider
- QA LIMITED
- Working Week
- All details will be confirmed at interview
- Expected Duration
- 24 Months
- Positions Available
- 2
- Closing Date
- Wednesday, 10th July 2024
- Start Date
- Monday, 22nd July 2024
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Team working
- Non judgemental
Qualifications
- Business NVQ or SVQ Level 3 or equivalent, grade Level 3 (Desired)
About the Employer
TIDY INTERNATIONAL UK LTD
Tidy International is a New Zealand-based SaaS company providing innovative and efficient business management solutions. Our software is designed to streamline operations, enhance productivity, and support growth for a diverse range of industries. We pride ourselves on delivering exceptional customer service and continuously improving our platform to meet the evolving needs of our clients. At Tidy we are always looking for new staff who are motivated and naturally talented, that we can train to become exceptional additions to our dynamic team and contribute to a company that values innovation, collaboration, and excellence in everything we do.
- Company
- TIDY INTERNATIONAL UK LTD
- Location
- 116 Pall Mall, St. James's, London, England
- Employment Type
- Higher Apprenticeship
- Salary
- £20,000.00
- Posted
- Company
- TIDY INTERNATIONAL UK LTD
- Location
- 116 Pall Mall, St. James's, London, England
- Employment Type
- Higher Apprenticeship
- Salary
- £20,000.00
- Posted