Technical Support Manager
OVERSEAS Work (3 months rotation). Living expenses are covered when working away
£50,000 (TAX FREE)
The Technical Service and Support Manager will be responsible for overseeing technical service operations and providing top-tier support to our international clients. This role involves traveling overseas on a three-month rotational basis to ensure the smooth operation, maintenance, and support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in diverse cultural environments.
Key Responsibilities:
- Manage and oversee technical service operations for international clients during the three-month rotation.
- Provide hands-on technical support and troubleshooting for clients, resolving complex issues efficiently.
- Coordinate with local and remote teams to ensure seamless service delivery and support.
- Develop and implement service strategies to improve client satisfaction and operational efficiency.
- Train and mentor local support staff, enhancing their technical skills and knowledge.
- Maintain detailed documentation of service activities, including incident reports, service requests, and resolutions.
- Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.
- Collaborate with product development teams to relay client feedback and suggest product enhancements.
- Ensure compliance with local regulations and company policies during service operations.
- Foster strong relationships with clients, understanding their needs and ensuring their satisfaction with our services.
Qualifications:
- Bachelor's degree in Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience in technical service and support management.
- Proven experience working in international settings and managing overseas projects.
- Strong technical background with expertise in servers, networks and EUC.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
- Exceptional communication and interpersonal skills, with fluency in English
- Strong leadership and team management skills, with the ability to motivate and develop local support staff.
- Ability to work independently and adapt to diverse cultural environments.
- Willingness to travel and work overseas for three-month rotations.
- Certification in relevant technical fields (eg, ITIL, PMP) is preferred.
Work Environment:
- This role requires traveling and working overseas for three-month rotations, with potential assignments in various international locations.
- Ability to work in diverse and sometimes challenging environments, adapting to local conditions and cultural differences.
- Flexibility to work outside standard business hours to accommodate different time zones and client needs.
- Company
- Talent Smart
- Location
- South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £45000 - £50000/annum TAX FREE
- Posted
- Company
- Talent Smart
- Location
- South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £45000 - £50000/annum TAX FREE
- Posted