Technical Support Manager

OVERSEAS Work (3 months rotation). Living expenses are covered when working away

£50,000 (TAX FREE)

The Technical Service and Support Manager will be responsible for overseeing technical service operations and providing top-tier support to our international clients. This role involves traveling overseas on a three-month rotational basis to ensure the smooth operation, maintenance, and support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in diverse cultural environments.

Key Responsibilities:

• Manage and oversee technical service operations for international clients during the three-month rotation.
• Provide hands-on technical support and troubleshooting for clients, resolving complex issues efficiently.
• Coordinate with local and remote teams to ensure seamless service delivery and support.
• Develop and implement service strategies to improve client satisfaction and operational efficiency.
• Train and mentor local support staff, enhancing their technical skills and knowledge.
• Maintain detailed documentation of service activities, including incident reports, service requests, and resolutions.
• Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.
• Collaborate with product development teams to relay client feedback and suggest product enhancements.
• Ensure compliance with local regulations and company policies during service operations.
• Foster strong relationships with clients, understanding their needs and ensuring their satisfaction with our services.

Qualifications:

• Bachelor's degree in Information Technology, Engineering, or a related field.
• Minimum of 5 years of experience in technical service and support management.
• Proven experience working in international settings and managing overseas projects.
• Strong technical background with expertise in servers, networks and EUC.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
• Exceptional communication and interpersonal skills, with fluency in English
• Strong leadership and team management skills, with the ability to motivate and develop local support staff.
• Ability to work independently and adapt to diverse cultural environments.
• Willingness to travel and work overseas for three-month rotations.
• Certification in relevant technical fields (eg, ITIL, PMP) is preferred.

Work Environment:

• This role requires traveling and working overseas for three-month rotations, with potential assignments in various international locations.
• Ability to work in diverse and sometimes challenging environments, adapting to local conditions and cultural differences.
• Flexibility to work outside standard business hours to accommodate different time zones and client needs.