Data Clerk - General Practice

Job description

Job responsibilities

The following are the core responsibilities of the Data Clerk. On occasions there may be a requirement to carry out other tasks which are listed below under Secondary responsibilities. This will be dependent on factors such as workload and staffing levels:

• Code, workflow and file all incoming clinical correspondence to the practice as set out in the Standard Operating Procedure (SoP). This will include paper and electronic formats.
• Process test results from laboratories as appropriate.
• Summarise all incoming medical records.
• Initiate contact with and respond to requests from patients, team members and external agencies by phone, email and text
• Manage queries in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general tasks as requested (appropriate to role)
• Undertake all mandatory training and induction programmes
• Attend a formal appraisal on an annual basis and participate in interim reviews to ensure objectives are achieved and relevant training is undertaken.
• Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

Secondary responsibilities

In addition to the primary responsibilities, the Data Clerk may be requested to:

• Participate in practice audit as directed by the audit lead
• Support front of house staff, providing cover during staff absences
• Action incoming emails, tasks, texts when necessary
• Complete opening and closing procedures in accordance with the duty rota.

Person Specification

Experience

• Experience of working with the general public
• Experience of working in a health care setting

Skills

• Excellent communication skills (particularly telephone)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policies and procedures

• EMIS user skills

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

• GCSE Mathematics & English (or equivalent) grade C/4 or above

• Medical terminology
• Customer service qualification

Other Requirements

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taurus Healthcare Limited

Address

Ryeland Surgery

Westfield Walk

Leominster

Herefordshire

HR6 8HD

https://www.herefordshiregeneralpractice.co.uk