Digital Network Lead - Waiting Room

Job description

Job responsibilities

***Please see the attached Job Description and Person specification for more information on the role requirements and duties.

Person Specification

Experience

• Proven track record of successful relationship management, including service user and practitioner engagement
• Experience leading on the production of communications both for service user and professional audiences, including social media communications
• Experience working in an NHS or private mental health provider setting, or VCSE organisation working with mental health
• Experience line managing staff to deliver client facing activities such as customer support, training, or research
• Experience communicating complex clinical / mental health / wellbeing matters to senior clinical and system leadership colleagues, at both provider and ICS / system levels
• Experience developing and managing client record databases / CRMs
• Experience of working alongside clinical colleagues
• Experience of developing business cases for investment and / or business development activities
• Extensive experience developing content for the Web
• Experience with external vendor management and procurement
• Experience using data analytic software like NVivo, SPSS, Power BI or Tableau
• Experience managing a project or Service budget
• Experience building and engaging a cross-sector community of practice / network
• Experience of risk management and contingency planning

• Experience using the Atlassian suite including Jira and Confluence
• Experience managing a website using Drupal
• Experience with video production and designing content on software such as Adobe Photoshop or Canva
• Experiencing using Oracle, SBS, and Trac
• Experience using Google Analytics 4 and Google Search Console to drive service development
• Experience with DCB0129 and WCAG 2.1 compliance standards
• Experience developing training materials, FAQs, user guides, and eLearning

Qualifications

• Educated to Masters level / Post Graduate Diploma equivalent or with appropriate professional experience
• Project management qualification or working toward this

Skills

• Ability to thoroughly familiarise oneself with a product suite in order to confidently answer client queries and solve problems
• Ability to communicate through a range of written mediums, adapted to both internal and external stakeholders
• Ability to lead networking activities on behalf of the service at external events, conferences and via online comms
• Ability to manage and prioritise a complex portfolio of work, making significant progress across a number of fronts over short periods of time
• Ability to lead in line management and matrix management arrangements
• Ability to act as a public relations ambassador for the service to influence service perception
• Ability to use a variety of advanced software tools to complete tasks required of the role
• Ability to author and improve policies, processes and procedures
• Confident and professional manner; in writing, on calls and in person
• Ability to quickly develop good working relationships both internally and with colleagues and collaborators across the system, fostering interdisciplinary collaboration and team work
• Ability to lead client and user meetings and show initiative
• Ability to pitch and present products and services in order to drive user growth, user engagement, and sales
• Strong team player with the ability to enthuse and influence groups of people to deliver common goals
• Exceptional level of computer literacy, including skills to manage online content

• Ability to engage with and promote the delivery of personalised care and shared decision making

Knowledge

• Commercially aware with good business acumen and understanding of financial management relevant to a client facing service within the NHS
• Understanding of mental health and wellbeing from a range of perspectives; primarily that of young people, parents / carers and families

• Understanding of child and adult safeguarding protocols both within the NHS and externally
• Knowledge and understanding of personalised care and shared decision making
• Knowledge of quality improvement methodology (e.g., A3 Lean Six Sigma)

Other

• Enthusiasm and ability to work under own initiative with a flexible / 'can do' attitude as well as a willingness to support and collaborate with colleagues and other staff members where needed
• Willingness to regularly travel to and work from various locations around the UK

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Tavistock and Portman NHS Foundation Trust

Address

Tavistock Clinic

120 Belsize Lane

Camden

NW3 5BA

https://tavistockandportman.nhs.uk/