Lead End User Computing Officer

Job description

Job responsibilities

Administrative Responsibilities

Ensures that records relating to the Technology Infrastructure, associated systems and devices are maintained and updated in a timely manner.

Maintains Information asset registers.

Responsibility for Information & Information Systems

Operational lead for the proactive management of the end user computing Infrastructures and processes, ensuring that they are proactively monitored, performance is maximised and end users receive the service expected.

Works with the End User Computing Manager to ensure that end user computing environments have monitoring processes in place to ensure the integrity of the environments and to maximise performance for end users.

Ensures that effective Incident and problem management control processes are in place and are actively managed in accordance with SLAs, utilising escalation processes both internal and external when required.

Follows the change control process for all changes to the end user computing estate, that incorporate standard, normal and emergency changes, including supplier led changes and system upgrades.

Ensures that Technical Instructions (TIS) and Standard Operating Procedures (SOPs) are in place for the management and maintenance of the Trusts end user computing estate.

Works with the End User Computing Manager on the development of actions plans to improve the level of compliance with governance standards, particularly controls assurance and audit reports.

Provides effective support and maintenance for the technologies, systems and services within the technology section.

Updates service desk software for calls that have been assigned to post holder and monitors calls assigned to the technology team to ensure calls are resolved with agreed timescales and standards.

Provides specialist advice on products within the technology area to users, as well as to colleagues within the Information Department.

Assists Information senior managers to put measures in place to ensure continuing improvement in business continuity and data quality.

Promotes the best use of the Trusts end user computing environments and works closely with colleagues across the department and wider Trust to improve end user experience and system usage.

Maintains and administers technology systems such as Active Directory, SSCM, MDM, MFD/Papercut, Windows 10, teams, VPN etc

Please refer to the attached job description for further detailed information regarding the role and main responsibilities.

Person Specification

Qualifications

• Educated to Degree standard or equivalent in a relevant subject or with equivalent experiential learning in the field of ICT Technical Design and Support
• Achieve End User Computing related certification within an agreed timescale

• ITIL qualification
• Post graduate qualification in a relevant subject
• Microsoft qualifications such as MCSE, MCSA, MCP

Experience

• Recent, significant experience of supervising a technology team with responsibility for maintaining enterprise size solutions, devices
• Significant, recent hands on, IT technical experience of industry standard technologies and working with enterprise size technology solutions
• Experience of working with third party suppliers
• Experience of Project management and leading on work packages
• Recent experience of working to structured change control processes - from raising to implementing.

• Work experience in an NHS environment
• Lean management methodologies

Skills

• Good organisation and planning skills
• VDI Desktop Images and management
• Group policy Management
• Managing device patching using MECM/WSUS
• A strong understanding of security around end user devices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Middlesbrough/Durham/North Yorkshire

Middlesbrough/Durham /North Yorkshire (Flexible)

TS6 0SZ

https://www.tewv.nhs.uk/