IT Manager

A skilled IT Manager with at least 3 years of experience is needed to join our team at The Hub based in London on a full-time basis.

The Hub is a Digital Transformation company that sells the use of their platform and software solutions across various business verticals, issuing 45 million tokens and enabling over £500 million in sales over the last 15 years.

Our clients include National Express, Go Ahead Group, WMCA, The RaceCourse Association (RCA), and more.

This is an exciting opportunity to join a well-established company and progress your career!

About Us

The Hub Digital Operations Platform is an AWS cloud-based middleware platform. Our platform is currently live-in-market in multiple verticals including transport where we are providing embedded software application and back-office services for ticket vending machines, handheld devices, ETMs etc. for 2 of the top 5 bus/coach companies in the UK as well as EMV, ITSO & barcode certified validators and associated back-office to the largest combined authority in the UK.

The Hub's technical USP is a mission-control dashboard called 'Commander' which covers a broad range of functions from 24/7 real-time remote monitoring & management of any device (e.g., ticketing, laboratory or educational) and data touchpoints to help desk digitisation, web/data management, CRM and other functions which increase client uptime and improves both end user and operator experience in the relevant verticals.

Key Responsibilities:

• Manage the company's internal IT infrastructure and ensure all relevant security certifications are obtained
• Perform IT health checks and housekeeping activities
• Assist in testing of newly developed features and solutions
• Ensure SLA and KPI targets are met for Incident, problem, and service request management
• Work with the internal team to ensure IT project deliverables are understood and timeframes are adhered to
• Work independently and with team members to deliver project goals
• Manage 3rd party suppliers
• Assist in the implementation of The Hub Platform for new and existing clients
• Monitor and report on progress against agreed objectives, ensuring that issues of concern are raised in a timely manner and solutions proposed
• Work with the Project Manager in developing a project plan as well as maintaining an issues and risk register along with other project management documents
• Work closely with clients to accurately gather requirements
• Develop a comprehensive functional requirement document for each project
• Management of change requests & approvals in relation to the project plans
• Regularly demo The Hub's platform to existing as well as potential clients
• Ensure centralised documentation of solutions as well as associated source code and storage in correct central repositories, to maintain accuracy of information
• Support the bid team when they require some technical input whilst filling out bid applications and subsequently getting involved in demo planning and execution
• Assist in responding to Support Desk queries

Required Experience: 

• IT related University degree (BSc and above) or equivalent professional qualifications with at least 3 years working experience in IT roles similar to those in this job description
• Experience in Application Support, DevOps & Cloud computing (AWS)
• Technical expertise in SQL, Unix, Spring Framework, Java is preferred
• Hands-on experience on ITIL operational processes
• Experience in Change Management
• Experience in Network Systems and configurations
• Experience in tools such as Teamwork, Jira, etc
• Experience in software testing and analysis
• Strong interpersonal skills (develop and maintain relationships with clients)
• Good organisational skills with an ability to adopt good practices to maximise efficiency
• Good level of spoken English and communication
• Some project management experience a plus
• Excellent written documentation and verbal communication skills

Note: There will be an initial 6-month trial period after which a decision will be made on the permanency of the employment.

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles including; Technology Manager, IT Operations Manager, Digital Manager, Technical Project Manager, IT Business Analyst, IT Delivery Manager, IT Solutions Manager, IT Solutions Engineer, Software Development Lead, Information Systems Manager, and IT Infrastructure Manager will also be considered.