IT Technical Officer

Job summary

To be part of the IT team and help to deliver an effective and efficient IT service for all users by providing IT maintenance, administration and support in conjunction with the external Managed IT Service Provider and other third-party suppliers.

To provide a customer focussed approach, ensuring IT support requests are managed and communicated effectively, responding in a timely manner that causes minimal disruptions to user.

To contribute to the development and implementation of IT systems and solutions across the Hospice in both clinical and operational environments.

Main duties of the job

Main Duties and Responsibilities:

Provide maintenance, administration and direct support of hardware including desktop PC’s, laptops, Tablets and mobile phones.

Provide maintenance, administration and support of all Hospice software applications including Office 365 products and department solutions.

Contribute to the ongoing development and improvement of the IT Service Desk software (Vantage – Sentinel)

Provide maintenance, administration and support of Hospice Printing Systems.

Provide maintenance, administration and support of IT Network telecommunications and connectivity (LAN/WAN), including Wi-Fi and Remote Access.

Provide maintenance, administration and support of IT Network hardware, including responsibility for server room hardware, racking and Hospice wide cabling as directed by IT Manager.

Provide maintenance, administration and support of all retail environment hardware, software and communications requirements, including retail shop visits as appropriate,

Evaluate and procure hardware and software equipment in agreement with the IT Manager.

Decommissioning of IT hardware in line with Data Security and Protection regulations

Assist with all office moves and changes with regards IT provisions as appropriate.

Provide fault finding and repair of hardware or where necessary arrange visit of engineer.

Maintain software and updates when required and as directed.

Ensure user access management for all Hospice systems is managed effectively in conjunction with appropriate groups, including requests and administration.

Ensure user, machine and group information in Active Directory is kept up-to-date.

Ensure software / hardware information in the Hospice Asset system is kept up-to-date.

Ensure data held within Information Systems remains secure and is handled in accordance with Policies and Procedures and the Data Protection Act. 

Contribute to the development and implementation of new IT systems and solutions across the work of the Hospice in both clinical and operational environments, including providing proposals and contributing to business case/change request documents as necessary.

Contribute to the development of IT policies, procedural documentation, support manuals and guidance notes.

Produce user manual/instructions and provide training one to one and in groups on IT related matters including usage and security subjects.

Where appropriate, act as the first port of call for IT-related queries, whether received via the telephone, email or in person.

General Duties and Responsibilities

All employees are required to abide by the Health and Safety at Work Act, attend annual mandatory training sessions and ensure they comply with Hospice policies and procedures at all times;

Employees must demonstrate commitment to their own personal development and are required to make a positive contribution to fundraising and raising the profile of the Hospice;

Strict confidentiality applying to all aspects of Hospice business must be observed at all times.

The tasks and responsibilities outlined in this job description is not exhaustive and the post holder may be required to undertake other tasks in agreement with their line manager

About us

The Prince of Wales Hospice has been providing care to people with a life-limiting illness since 1989.  Our services are available to any adult from the Five Towns area of the Wakefield District.