IT Assistant

Job description

Job responsibilities

Job Summary

As an IT Assistant you will support the Practice as it continues to evolve digitally. In this role you will assist the IT Lead in maintaining the day-to-day running of the practice and its IT systems, working in accordance with the practices protocols and policies.

Principle Responsibilities System Administration

• To provide 1st line support for IT queries from all members of staff.
• To process unmatched path reports in line with the test results protocol.
• To process documents that come directly into Emis, ensuring action is taken where necessary.
• To process GP2GP tasks, especially degrades.
• To process registration queries and maintain the registration workflow module in Emis.
• To add new starters to all relevant systems depending on job role and ensuring correct levels of access in line with new starters protocol.
• To remove all leavers from all systems within the required timeframe in line with the leavers protocol.
• To action password resets for all systems.
• To issue, update and unlock smartcards.
• To carry out weekly audits at all sites on printer toner and drum stocks and order as necessary.
• To work to agreed practice protocols, and update where necessary.
• To run weekly reports and audits as required.
• To help train new starters and existing staff in necessary IT systems.
• To support with new software setup and rollout as needed.
• To complete other admin tasks as required by the IT Lead or Management Team.

Other Duties and Responsibilities

• Take action as requested by other team members and members of staff.
• Take action as requested by IT Lead.
• You will be required to work across all sites.
• Follow practice protocols to ensure consistent and high-quality care is provided to our patients.
• Although this is not primarily a patient-facing role, there will be occasions where the post holder is required to deal with a patient query and speak to them directly.

General responsibilities for all staff

The post holder is expected to;

• Adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies.
• Attend mandatory training as identified by the practice
• Highlight potential development areas.

Person Specification

Experience

• Experience within General Practice or in a Healthcare environment
• Experience of IT Systems in a medical environment
• Experience using Microsoft Office

Qualifications

• 5 passes or more at GCSE level or equivalent

• Microsoft Office Qualification

Other qualities

• Polite and confident
• Flexible and co-operative
• High levels of integrity and loyalty
• Excellent written and verbal communication skills
• Confident in communicating with patients, clinicians, service providers, and third party organisations
• Respectful of peoples life choices
• Work proactively and unsupervised
• Ability to work accurately under pressure
• Ability to prioritise workload
• Self-organised
• Flexibility to work outside of core office hours

Knowledge and skills

• Proficient knowledge of IT systems, including Microsoft Excel and Word

• Knowledge of patient administration and other related systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Swan Practice

Address

Masonic House

High Street

Buckingham

Buckinghamshire

MK18 1NU

https://theswanpractice.co.uk/