3rd Line Support Engineer

3rd Line Support Engineer - Wembley

£65,000

Our client is seeking a skilled and proactive 3rd Line Support Engineer to join our IT team based in Wembley. The successful candidate will play a key role in supporting our infrastructure, ensuring the smooth operation of our systems, and maintaining compliance with industry standards such as GDPR and ISO27001.

Key Responsibilities:

• Provide advanced 3rd line support for escalated issues, troubleshooting and resolving complex IT problems.
• Manage and maintain Microsoft 365, including MS Tenant administration and configuration.
• Handle deployment and management of Intune for device management.
• Oversee and implement VoIP system deployments across the organization.
• Ensure compliance with GDPR and ISO27001 standards, supporting audits and maintaining documentation.
• Administer Active Directory (A/D) and manage user accounts, permissions, and group policies.
• Basic networking setup, troubleshooting, and maintenance, including IP configurations, firewalls, and VPNs.
• Support Sentinel for security monitoring and reporting.

Requirements:

• Proven experience in 3rd line support, with strong skills in Microsoft 365, Intune, A/D, and MS Tenant management.
• Understanding of networking fundamentals and VoIP systems.
• Familiarity with GDPR and ISO27001 standards and experience in maintaining compliance.
• Excellent troubleshooting skills and a proactive approach to problem-solving.
• Strong communication and collaboration skills, with the ability to work closely with internal teams and stakeholders.

This is an excellent opportunity for a driven individual to take the next step in their career and contribute to the growth and stability of their IT infrastructure. Apply today to join our dynamic team!