IT Support - 2nd Line

IT Support Technician - 2nd Line
Location: Ashton-Under-Lyne  
Salary: £27,000 + Benefits
Job Type: Full-Time | Permanent

Are you a tech-savvy problem-solver with a passion for customer satisfaction? Ready to level up your IT support career in a dynamic and innovative business as a 2nd Line IT Support Technician! Join our client, a well established digital leader with a strong presence in sectors like hospitality, retail, travel, leisure, and international events. As part of this growing team, you’ll work with cutting-edge technology, providing proactive, hands-on support for both client estates and internal infrastructure.

Role Overview

As a 2nd Line IT Support Technician, you will:

✅ Troubleshoot and resolve escalated technical issues from 1st Line.
✅ Perform remote diagnostics, repairs, and proactive monitoring to ensure smooth system performance.
✅ Support infrastructure projects, including network upgrades and system checks.
✅ Manage AWS services (EC2, RDS), Active Directory/Azure AD, and G Suite administration.
✅ Conduct testing, patching, and imaging of devices.
✅ Provide outstanding end-user support for clients and internal teams.
✅ Assist with phone systems, RMM tools, and content management.

If you enjoy variety in your day, have a natural flair for problem-solving, and thrive in a fast-paced tech environment, this role will keep you engaged and excited!

What We’re Looking For

To hit the ground running, you’ll need:
✔ Proven experience in helpdesk support, particularly 2nd line.
✔ Strong IT knowledge – including Windows diagnostics, AWS, and scripting (PowerShell/Bash).
✔ Exposure to tools like HaloPSA, Splashtop, Atera, or other RMM/service desk systems.
✔ Understanding of Active Directory, Azure AD, and G Suite administration.
✔ Basic SQL query skills and familiarity with Cyber Essentials.
✔ A full clean UK driving licence and the flexibility to travel when required.
✔ Excellent customer service and communication skills – you’re the calm in the storm when issues arise!

Bonus Points if you have:
&#(phone number removed); ITIL certification or framework knowledge.
&#(phone number removed); Experience with Broadsign CMS.

Why join the company?

&#(phone number removed); Work for an established and growing industry leader driving innovation in digital solutions.
&#(phone number removed); Join a company that values growth, teamwork, and technical excellence.
&#(phone number removed); Competitive salary, opportunities for professional development, and exposure to diverse, high-profile clients.
&#(phone number removed); A chance to work with cutting-edge technologies in a role where no two days are the same.