Service Delivery Manager

Service Delivery Manager/ Agile/ SLA/ KPI/ Ecommerce

Title: IT Service Delivery Manager

Location: UK, remote

Industry: Start-up, ecommerce, consultancy

Salary: £50k

I'm currently recruiting on behalf of one of my clients who are a thriving start-up in the ecommerce space with plenty of clients already under their wing.

They're hiring for an IT Service Delivery Manager on a permanent basis to join and grow a small team.

The role:

• Ensure the successful delivery of services in accordance with service level agreements (SLAs), client requirements, and expectations.
• Build and maintain strong relationships with clients.
• Monitor and report on key service delivery metrics, including SLA compliance, quality, and customer satisfaction.
• Oversee the resolution of incidents and problems.
• Lead, coach, and mentor a team of service professionals.
• Implement best practices and strategies to drive ongoing improvement in service delivery.
• Proactively identify and mitigate risks related to service delivery.
• Ensure compliance with internal policies and procedures.

Requirements:

• 3yrs+ in an IT Service Delivery Manager role/ similar
• Past tenures client facing, working with multiple clients
• Ideally experience within retail/ ecommerce domain
• ITIL certification (or equivalent).
• Experience working in an Agile environment.

Service Delivery Manager/ Agile/ SLA/ KPI/ Ecommerce