Change, Training and Benefits Realisation Manager

Job description

Job responsibilities

Produce plans, process maps and other relevant project related documentation as requested by the Project Manager and detailed in the work package

Produce a benefit realisation plan for presentation to the relevant ProjectManager

Undertake and document post implementation reviews of completed workpackages to ensure that process improvement can benefit from the experiences of previous work package delivery

Please see full job description for further information

Person Specification

Qualifications and Training

• Educated to degree level or equivalent professional qualification, or equivalent work gained experience
• Management qualification or work gained experience
• Benefits Realisation qualification or equivalent work gained experience
• Change Management qualification or equivalent work gained experience

• Prince 2 Project Foundation level or working towards
• ILM Diploma
• Lean Practitioner
• TAP Certified

Knowledge and Experience

• Computer literate e.g. proficient in the use of Microsoft Office applications etc. with the ability to master new software applications
• Experience and understanding of identifying, tracking and ensuring potential benefits are realised
• Experience of effectively leading and managing a team to achieve desired outcomes
• Effective negotiator with the ability to influence others; a person who is known to embrace new systems and lead adoption of change
• Ability to develop new ways of working
• Experience of service change management

• Previous NHS experience
• Understanding and experience of current IT solutions and associated processes within the South Devon Health Community
• Experience of SystmOne

Specific Skills

• A 'people person' with a reputation of high regard (respected for their opinion and knowledge)
• Proven experience in performing in-depth detailed analysis
• Highly motivated, assertive and confident, with drive, enthusiasm and a flexible approach
• Curious learner who takes initiative to fill their own knowledge gaps
• Ability to investigate, interpret and analyse information and processes
• Effective communication skills, both verbal and written
• Ability to think creatively and laterally, and to identify innovative solutions to complex problems
• Strong organisational and planning skills with the ability to gain the credibility and confidence of multidisciplinary groups
• Good presentation and facilitation skills

Requirements due to work environment/conditions

• Current driver with valid driving licence in order to travel to sites locally and nationally to fulfil the needs of projects and of the department
• Required to work on own initiative
• Ability to work flexibly, outside of normal working hours as required

Physical skills

• Familiar with the use of projectors, and running PowerPoint presentations

Physical Effort

• Frequent requirement for sitting / inputting at keyboard for substantial amount of time during the working day
• Requirement to travel to other locations for meetings, to deliver training and provide support for users

Emotional Effort

• Working as an expert interface between parties potentially in conflict, under pressure or adopting defensive positions
• Being patient, diplomatic and adaptable
• Ability to empathise with and build positive working relationships with team members and a range of stakeholders
• Dealing with and resolving staff conflicts, performance, disciplinary and general HR issues

Mental Effort

• There is a frequent requirement for prolonged concentration in order to analyse information and understand processes
• Ability to deal with frequent interruptions and shifting priorities whilst maintaining focus and quality of work
• Ability to effectively handle multiple tasks, changing priorities and complex assignments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Regent House

Regent Close

Torquay

TQ2 7AN

https://www.torbayandsouthdevon.nhs.uk