Junior Technical Support Officer
Job summary
Junior Technical Support Officer (Band 3 (£22,816 - £24,336). South Devon Health Informatics Service I.T. Operations Department requires a Junior Technical Support Officer to work as part of the Desktop Operations Team. The Junior Technical Support Officer has two aspects to the role. Logistics and more of an Administration role.
The role we are looking for is a person with administration skills with a real thirst and knowledge of IT and Microsoft products to assist with support and management of the Desktop environment and provide a high-quality service to the healthcare community.
Main duties of the job
Key responsibilities are:
- To Incident Manage the Servicedesk workload for the Desktop Operations Team
- To organise hardware repairs with 3rd party suppliers
- To Make sure SLA's (Services Level agreements) are kept and to work with the Servicedesk Manager to help better the service.
- To make sure that Servicedesk Scripts are up to date and relevant.
Other Duties may include - Logistics
- To assist with the hardware delivery/build/deployment process including logistic support, inventory management, asset management, administration, BIOS configuration, PC & laptop imaging, post-build customisation, software installation, delivery to the desktop etc
- To manage the IT Operations Department's fleet of vehicles
- The job will involve being there to help support a diverse range of devices including desktop and laptop PCs, smartphones, tablets, printers, scanners, multifunction devices, dictation machines and IP Telephony hardware. Installation and configuration of a broad range of software applications will also be required.
Applicants must also be able to provide evidence of their organisational and administration skills in previous roles and be capable of managing their own workload.
About us
Desktop Operations is made up of individuals who have a flexible approach and a "can do" attitude.
The team is very friendly and has years of knowledge and experience we are willing to share. We treat all members of the team with value, giving them the opportunity for their views to be heard.
Why work with us - 1 (pagetiger.com)
Job description
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification
Person Specification
Experience
- Knowledge of Microsoft Office
- Knowledge of Teams
- Knowledge of Windows 10/11
- Knowledge of printer support
- troubleshooting of Microsoft Office
- Troubleshooting of Teams
- Troubleshooting of Windows 10/11
- Printer troubleshooting
Qualifications and Training
- Educated to a minimum of 5 GCSE 9-4 (A-C) including Maths and English or relevant equivalent experience
- GCSE 9-4 (A-C) in ICT
Special Experience
- Relevant experience working within a Desktop environment
- Experience of working in a healthcare IT environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Regent House
Regent Close
Torquay
TQ2 7BN
https://www.torbayandsouthdevon.nhs.uk
- Company
- Torbay and South Devon NHS Foundation Trust
- Location
- Torquay, United Kingdom TQ2 7BN
- Employment Type
- Permanent
- Salary
- £22816.00 - £24336.00 a year
- Posted
- Company
- Torbay and South Devon NHS Foundation Trust
- Location
- Torquay, United Kingdom TQ2 7BN
- Employment Type
- Permanent
- Salary
- £22816.00 - £24336.00 a year
- Posted