IT Support and Implementation Engineer

Total Staff Services are currently recruiting an IT Software Support Engineer for one of our clients based in the Wirral. We're looking for a candidate who's comfortable speaking with customers to offer support for queries. You'll need to be confident in using a support ticket tracking system as well as knowledge of Cloud providers.

Our client is a leading software company specialising in the healthcare sector with both national and international customers. The successful candidate will be reporting to the Senior Support and Implementation Engineer.

Working Hours: Full time 37.5 hours per week, Monday to Friday, (Apply online only)

Salary: £28k - £30k depending on experience.

Role Responsibilities:

• Supporting and troubleshooting hardware issues with customers including mobile devices, mobile printers, IoT locking systems and IoT monitoring systems (training given in IoT devices).
• Ensuring adherence to basic ITIL processes for efficient support and service delivery.
• Ability to analyse Server Logs and use the information found to analyse and fix issues reported.
• Troubleshoot and resolve software-related issues on the Cloud.
• Develop customer reports and dashboards using Metabase.
• Maintain AWS cloud infrastructure.
• Assisting with Software Implementation projects.
• Conduct SQL Server Database Analysis and Maintenance.
• Provide 1st Line and 2nd Line support to NHS and Public Sector end-users.

Required Experience & Qualifications:

• Minimum of 2 years experience within a software support desk role.
• Understanding of ITIL processes.
• Experience of JIRA.
• Proficient with AWS Cloud technologies.
• Expertise in Microsoft SQL Server.
• Proficiency with Microsoft SQL Server 20xx & Microsoft Server 20xx.
• Solid understanding of cloud software solutions.
• Understanding of Apple iOS devices, Apple iPadOS devices, Google Android devices, web browsers, mobile printers and IoT devices.