Business Process Improvement Analyst

Job Title: Business Process Improvement Analyst

About Tower Leasing:

Established since 1989, Tower Leasing Ltd is a funder with the support of brokerage facilities which enable companies across the UK to acquire much needed capital equipment through leasing. We create the opportunity for businesses to manage their cash flow whilst being able to secure the latest assets and technology which enables our customers to stay competitive within the market. Our services also provide the capability to deliver additional funding to support business growth with our wide range of finance solutions.

At Tower Leasing our people are our assets, with a growing team of 70+ people we strive to create a working environment where people can both achieve and succeed. Due to expansion we now have an exciting opportunity for a newly created role within the organisation for a Business Process Improvement Analyst.

Job Purpose:

As a Business Process Improvement Analyst, you play a critical role in enhancing the efficiency and effectiveness of the organisation’s process. Your focus will be on analysing existing business processes, identifying areas for improvement, and implementing solutions to optimise performance.

Your role will involve collaborating with key business stakeholders (internal and external) to ensure that process changes align with organisational goals and deliver measurable improvements in productivity, quality, and customer satisfaction while also meeting regulatory and legal requirements.

The primary purpose of the Business Process Improvement Analyst is to drive continuous improvement within the organization. By leveraging data analysis, process mapping, and stakeholder collaboration, the analyst identifies inefficiencies and develops strategies to streamline operations. This role is essential in fostering a culture of innovation and excellence, ultimately contributing to the organization’s long-term success and competitiveness.

Business Process Improvement Analyst - Responsibilities:

• Defining project requirements, scope and deliverables
• Plan and manage projects to ensure timely delivery of projects within scope, time, and budget.
• Facilitate workshops, meetings, and discussions with cross-functional teams to document business processes (As-Is and To-Be).
• Responsible for ensuring gap analysis and risk assessments (FMEAs) are completed for all processes and maintained during process change
• Analyse business processes, identify areas for improvement, and support the design of new processes.
• Work closely with stakeholders to gather and define business requirements for business change.
• Detail business requirements into functional specifications for the development teams.
• Actively support the business, undertaking of User Acceptance Testing activities
• Define business measures, collect and analyse data to understand performance and conduct root cause analysis
• Working closely with the business and IT areas to facilitate the implementation of new systems or enhancements
• Create and maintain process documentation (Process maps, Standard Operating Procedures, Training guides, etc.)
• Provide clear communication and training to stakeholders on new processes.
• Conduct post implementation reviews, capturing the efficiencies, improvements and success of changes and ensuring process adherence.
• Responsible for conducting periodic reviews of existing processes within the Business to ensure adherence, identify risks and opportunities for improvement.

Business Process Improvement Analyst - Required Skills & Qualifications:

• 5 years’ experience in a business process improvement role
• Bachelor’s degree in business management, operations management or related field.
• Lean Six Sigma Green Belt certification
• Prince2 Practitioner or equivalent project management qualification desirable
• Experience of working in the Financial Services industry
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience mapping business processes using relevant software e.g. MS Visio.

Business Process Improvement Analyst - Skills & Personal Attributes:

• Exceptional analytical and problem-solving skills
• Good attention to detail and accuracy
• Experience in facilitating workshops and stakeholder meetings.
• Excellent oral and written communication skills
• Excellent stakeholder management skills with proven ability in relationship building
• Knowledge of tools such as Jira and other project management and collaboration tools is desirable.

Commencement date: TBC

Duration of contract: Permanent

Salary: £40,000 - £50,000 dependent on experience

Place of work: Location is office based in Bracknell, with working from home hybrid model

Hours: the post is full time 09:00 – 17:30 Monday – Thursday & 09:00 – 17:00 on Friday

Holiday: 25 days holiday increasing with length of service

Other benefits: Private healthcare after 1 year of service, company pension scheme, free onsite parking, company events

Please note due to the nature of our business the successful candidate will be subject a basic DBS and employment reference checks.

Tower Leasing are an equal opportunities employer and we welcome applications from all backgrounds and abilities. If you require any reasonable adjustments making at any point through the recruitment process then please let us know.

Please note you must have eligibility to work in the UK to apply for this role.