CX & Internal Comms Specialist

Seeking a Customer Experience and Internal Communications Specialist

Location: South West

Salary: c. £35,000-£40,000

About My Client

My client is a purpose-driven organization dedicated to delivering exceptional customer experiences while staying true to their values. They are committed to making a positive impact through their work and are seeking a Customer Experience (CX) Specialist who shares their passion for creating meaningful change.

The Opportunity

This is an exciting role with a company that places customer experience at the heart of everything they do. The successful candidate will play a pivotal role in shaping seamless customer journeys while also driving internal communications to foster alignment and collaboration across teams.

What My Client Is Looking For

They are seeking a professional who can:

• Champion Customer Experience: Gather insights, identify pain points, and deliver strategies to enhance the customer journey at every touchpoint.
• Align with B Corp Values: Ensure customer engagement strategies reflect their commitment to sustainability, equity, and social responsibility.
• Strengthen Internal Communications: Develop and deliver engaging internal updates that keep teams informed, inspired, and aligned.
• Leverage Data for Impact: Analyse customer metrics like NPS and CSAT, and translate findings into actionable improvements.

Ideal Candidate Profile

• Experience: 2+ years in customer experience, customer success, or internal communications; experience with a B Corp or purpose-driven organization is highly desirable.
• Skills: Exceptional communication, problem-solving, and organizational abilities, with a customer-first mindset.
• Values-Driven: A genuine understanding of sustainability and social impact, and how these principles integrate into customer engagement.
• Tech Proficiency: Skilled in CX tools (e.g., CRM platforms, analytics software) and internal communications platforms (e.g., Slack, intranets).

Why Work with My Client?

• Join a values-led organization that prioritizes purpose alongside profit.
• Help shape a customer experience strategy that reflects their mission to make a positive impact.
• Work in a collaborative and dynamic environment with opportunities for professional growth.
• Enjoy a competitive salary and benefits package.