Radon Admin Officer

Job description

Job responsibilities

Communication

• Identify calls that require specialist or detailed knowledge and ensure they are forwarded onto the relevant member of staff
• Ensure all enquiries are properly recorded and that paperwork and computer records are current and accurate
• Contribute to group meetings regarding any aspects of internal procedures or services. This may include issues such as service delivery, the scope of new services or the volume of work within the team
• Provide general advice on logistics for large radon measurements programmes

Service Delivery

• Ensure accurate input of data in accordance with group procedures relating to contacts with and measurements for customers
• Issue domestic and occupational measurement kits
• Answer and/or action incoming and outgoing telephone calls
• Raising invoices in MaPS, checking payment has been received and coding records to release test results
• Extracting, checking and coding measurement order records to ensure they conform to set formats, preparing the paperwork to issue measurement packs, liaising directly with clients regarding delivery and any other requirements
• Use the existing procedures to extract, check and issue measurement reports
• Processing the returned post. This includes checking returned measurement questionnaires to identify potential measurement errors or changes to the client information
• Optical Mark Read return measurement questionnaires, check the file for inaccuracies and import the data into the groups main database
• Arrange pick-up and delivery of detectors for external laboratories
• Maintain time-scales required for each task to maintain set levels of service delivery

Professional Development

• Identify, discuss and action own professional performance and training / development needs with your line manager through appraisal / individual development plan. Attending internal / external training events
• To participate in all mandatory training as required, i.e. fire safety and information governance, and any other training, e.g appropriate roles within the RCE Emergency Plan

Key working relationships

The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal and external to UKHSA. This will include:

Internal

• Radon team members, administrative & scientific
• Training Department
• Finance
• IT Group
• Facilities

External

• The General Public
• Solicitors
• Government officers
• Landlords
• Employers and Agents
• Health and Safety Officers
• Surveyors and Builders
• Laboratories validated for radon measurements

Essential criteria

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
• Experience of working in a busy administrative office providing customer support services and communicating information to members of the public
• Experience of working as part of a team and working to deadlines
• Working knowledge of Microsoft Office including Word and Excel
• Basic understanding of radon and radon issues as covered by the www.UKradon.org website
• Good numeracy - good attention to detail and data entry skills ensuring accuracy. As well as good written and verbal skills. Capable and confident in using the telephone and able to explain technical information to lay people
• Able to work on own initiative, organising and prioritising own workload to set deadlines and managing pressure
• Good attention to detail and data entry skills ensuring accuracy
• An understanding of and commitment to equality of opportunity and good working relationships (assessed at interview)

Desirable criteria

• NVQ Level 4 + relevant experience or HNC/D + relevant experience in a customer orientated discipline
• Competent in the use of MS Access
• Understanding of Data Protection and handling sensitive information
• Good interpersonal skills and able to build good working relationships with clients and colleagues

Selection Process Details

This vacancy will be assessed using a competency-based framework which will assess your skills and capabilities outlined in the essential criteria.

Stage 1: Application & Sift

You will be required to complete an application form. You will be assessed on the above essential criteria, and this will be in the form of a:

• CV/ Application form (Employer/ Activity history section on the application)
• 1000 word Statement of Suitability.

This should outline how you consider your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.

The CV/Application form and Statement of Suitability will be marked together.

Longlisting: In the event of a large number of applications we will longlist.

If you are successful at this stage, you will progress to interview.

Please do not exceed 1000 words. We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview

You will be invited to a face to face interview at UKHSA Chilton, Didcot, OX11 0RQ.

Knowledge, experience, skills & abilities will be tested at interview

Interview dates are to be confirmed.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location Information

Please note hybrid working is not an option for this role. This role is based at UKHSA Chilton, Didcot, OX11 0RQ.

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Security Clearance Level Requirement

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.

Working for the Civil Service

TheCivil Service Codesets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission'srecruitment principles.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

Its important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:

• life sentences

• arson

• sexual offences

• hate and terror offences

Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role.

If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.

Starting salary

Entrants to the Civil Service are expected to start on the minimum of the pay band.

The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase.

Either case is determined by whichever is the highest.

For further details please refer to the Information Sheet - Starting Salaries & Benefits attachment

Person Specification

Qualifications

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience

• NVQ Level 4 + relevant experience or HNC/D + relevant experience in a customer orientated discipline

Knowledge and experience

• Experience of working in a busy administrative office providing customer support services and communicating information to members of the public
• Experience of working as part of a team and working to deadlines
• Working knowledge of Microsoft Office including Word and Excel
• Basic understanding of radon and radon issues as covered by the www.UKradon.org website

• Competent in the use of MS Access
• Understanding of Data Protection and handling sensitive information

Skills / capabilities/ behaviours

• Good numeracy - good attention to detail and data entry skills ensuring accuracy. As well as good written and verbal skills. Capable and confident in using the telephone and able to explain technical information to lay people
• Able to work on own initiative, organising and prioritising own workload to set deadlines and managing pressure
• Good attention to detail and data entry skills ensuring accuracy

• Good interpersonal skills and able to build good working relationships with clients and colleagues

Equality and diversity

• An understanding of and commitment to equality of opportunity and good working relationships

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

UK Health Security Agency

Address

UKHSA Chilton, Didcot, OX11 0RQ

Didcot

OX11 0RQ

https://www.gov.uk/government/organisations/uk-health-security-agency