Job Vacancy

IT Technician Apprentice

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You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Cloud Support Specialist - Level 3 Apprenticeship. Duties will include Respond to assigned service desk tickets with diligence, contributing to the meeting of SLAs.

Role

  • Log any service desk incidents reported verbally, to enable them to be adequately tracked, resolved, and reported on
  • Search knowledgebase/logs of previous tickets to inform diagnosis and resolution
  • Record detailed diagnostic information to assist with the building of the knowledge base
  • Support, maintain and deploy all IT hardware and software resources
  • Deploy operating system images and software to network clients
  • Update, patch software and undertake basic IT hardware repairs and upgrades
  • Manage active network components including switches and routers, escalating to second-line support where necessary

Training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Many apprentices have been supported to achieve Distinctions and Merits and been retained as full-time members of staff after their apprenticeship. Salary rises and promotions will come with securing full-time employment.

United Learning Trust has extensive experience of training IT apprentices into fully fledged and qualified IT Technicians. 

The Trust may also potentially fund and support you to work towards higher qualifications such as the Network Engineer Level 4 or a Bachelors Degree.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
All details will be confirmed at interview.
Expected Duration
16 Months
Positions Available
1
Closing Date
Thursday, 18th July 2024
Start Date
Monday, 29th July 2024

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Non judgemental

Qualifications

  • any 3 subjects GCSE or equivalent, grade 4+ (A*-C) (Essential)
  • English GCSE or equivalent, grade 3+ (D or above) (Essential)
  • Maths GCSE or equivalent, grade 3+ (D or above) (Essential)

About the Employer

UNITED LEARNING TRUST
United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. As a Group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff well-being with an ongoing group-wide well-being programme. It's an ethos we call ‘the best in everyone’.
Company
UNITED LEARNING TRUST
Location
Cook Road, Dagenham, England
Employment Type
Advanced Apprenticeship
Salary
£25,867.00
Posted
Apply Now
Apply Now
Company
UNITED LEARNING TRUST
Location
Cook Road, Dagenham, England
Employment Type
Advanced Apprenticeship
Salary
£25,867.00
Posted