Band 3 Catering Team Leader Retail / End-unit

Job summary

The Catering department has an exciting opportunity to work as part of the team at the Solihull Hospital for an End- Unit and Retail Team Leader.

The catering team leader is responsible for the daily co-ordination of staffing and service delivery in their designated assigned areas across the catering department which include, In-patient feeding providing meals to all 6 ward areas / Retail / Stores Production.

To promote and maintain best practice in all areas of the department ensuring catering services are provided in strict compliance with all food Safety Legislation and the trusts HACCP procedures.

To maintain daily audits and supervision of staff delivering a high level of Catering service to areas of the Trust (Ward & Retail services over Two outlets).

Engage with customers in a friendly and professional manner handling all inquiries.

Making sure you provide the correct information regarding Allergen Aware Meals, IDDSI and Cultural Menus.

The Catering Team Leader will be responsible for keeping up all mandatory training with staff and completing yearly appraisals, whilst monitoring fault reporting relating to catering equipment.

The Catering team leader is the key main link for retail and inpatient catering meal delivery.

Main duties of the job

Patient / Retail Catering (Substantive or UHB+)

* Maintain excellent cleaning standards following cleaning schedules supplied

* Provide high quality retail and beverage service to all customers

* Communicate menus and promotions to customers, providing good customer service

* Identify and report faults as required to department leads

* Use POS tills for payment transactions, and follow departments cash handling procedures

* Ensure codes of practice for HACCP and food safety are followed as per training

* Temperatures of cooked foods and deliveries recorded using the designated HACCP sheets

* Replenish stock in accordance with Retail POS plans

* Check dates and rotation of food accordingly within the working area

* Handling cleaning chemicals in accordance with COSHH

* Report ANY cash handling or security breaches immediately

* Ensure Hospitality is delivered to areas as booked

* Report abuse of service to line managers

* Assist customers with needs and wheelchairs throughout the Retail and Hospitality Experience

* Making sure you provide the correct information regarding Allergen Aware Meals , IDDSSI and

cultural meals

* Conduct weekly orders for Retail and Catering End-unit

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.