Technical Services Manager

Job summary

This role is to work in our third line support team providing escalation support and maintenance on our network and load balancing environments. The applicant will be experienced in network technology including but not limited to routing and switching, firewall security, certificate services, Citrix Netscaler/ADC and Citrix Virtual Apps and Desktops technology. They will support existing staff with any escalation support working both directly with end users and supporting ICT colleagues, as well as performing routine maintenance and monitoring the environments. The candidate will be confident to take the lead on certain solutions.

The team operates a hybrid working pattern which involves a blend of remote and on site working at University Hospital Coventry and other Trust locations as required by organisational demands.

Main duties of the job

1. Use ITIL principles to record, manage and monitor the progress of all jobs, incidents and changes to their resolution, including invoking escalation procedures where appropriate and keeping users and other relevant staff informed of progress2. Make a positive contribution to Customer Relationship Management by ensuring that customers and other relevant staff are notified in a timely and professional manner of updates and changes made which affect the operation of specific ICT services.3. Use ITIL principles to manage assets, stock and consumables to provide a 24/7 service and produce management reports as required4.Manage the successful planning, development and implementation of designated network, security and Citrix projects that impact the Trust against agreed project plans to time and within constraints, using PRINCE 2 methodologies5. Take day-to-day responsibility for specific development work on our ICT systems liaising with associated and related ICT and project teams, taking full account of user requirements and business objectives.6. Support junior ICT Services members in the execution of their job role.

**Interviews for this post are due to take place week commenting 27th January 2025***

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.