Apprentice IT Support Officer

As a working learner your focus will be to complete your apprenticeship studies by learning and developing your skills, knowledge and behaviours whilst obtaining hands on experience of working with technology, processes and teams.

Learn to provide first-line desktop/laptop/smartphone support for the department’s staff and students.

Learn to identify and provide support for common hardware issues (failed drives, power source issues, fan cleaning) and software problems

Learn to Install and configure new devices for university staff use, network connections, network file drive and printer access.

Learn to develop, implement and maintain internal ICT systems.

Learn and develop to manage a case load of service incidents and standard change requests, always ensuring that requests are handled correctly and to a high standard.

Lean the departmental Audio-Visual systems and provide support for staff, students – for e.g. – supporting University Lecturers on how to carry out recording.

You will be working across multiple Departments within the University on a rotational basis.

Present a pleasant, helpful and professional demeanour when dealing with customers, teams and senior management.

Contribute to the creation and maintenance of system documentation and operating procedures.

Contribute to the creation and maintenance of web guidance for users.

Contribute to the activities of the Department through projects or such other tasks as are appropriate in relation to the skills and abilities of the post holder.

Contribute towards the Digital Skills Team: designing, delivering, and supporting face-to-face workshops on IT projects.

Contribute to supporting delivery and promoting the University's digital skills programme and digital capability service offer through guidance, systems, and processes