Operational Resilience Analyst

Operational Resilience Analyst

Remote (Must be able to commute to Manchester a minimum of once a Quarter)

Salary: Competitive

About us

A leading and expanding motor insurance group, renowned for staff reward and recognition, is looking to add to our Operational Resilience Team at the Atlanta Group, part of the Markerstudy Group

Role Summary

In this role, you will support the Operational Resilience Manager in developing and embedding the operational resilience operating model across the Markerstudy Distribution’s business units and working with divisions to ensure maturity.

You will also support the Director of Operational Resilience and Operational Resilience Manager in ensuring the operating model is developed and run in accordance with group policies and procedures, market convention, relevant regulation, and Markerstudy’s risk appetite. This includes providing planning and support to ensure that detailed oversight of the operational resilience activities across group functions is maintained. In addition, you will support the business service owner in maintaining visibility, reporting and awareness of operational resilience matters, across the Group.

Duties

• Supporting the development and maintenance of the Group level Operational Resilience Framework, standards, controls and policies and the templates/documentation & tools underpinning these to ensure adherence to regulatory policy using OR Tooling as required.
• Responsible for supporting the promotion and maintenance of Operational Resilience awareness & training documentation & requirements across the organisation including the oversight and assurance of the Operational Resilience managed service, as needed by the divisions across Atalanta.
• Leading and advising on the development, maintenance, testing & oversight of the crisis and business continuity plans to ensure that the business continue critical operations during and after any incident in an orderly and timely way.
• Organising the production of Group regulatory artefacts, ensuring they are analysed, reviewed, and taken through appropriate governance in required timelines.
• Supporting the definition and collation of management information on the status of Operational Resilience capabilities across the Group, to provide oversight to the Operational Resilience Steering Committee, Risk Committee and Board on regulatory adherence.
• Supporting the Operational Resilience Manager with the management and coordination of group wide incidents ensuring that incident logs and lessons learned are actioned and remediated.
• Leading on the management and oversight of the group wide mass notification cascade tool including data management, user access, oversight of cascade notifications, management of training tools and materials conducting awareness training as necessary.
• Responsible for ensuring Treating Customers Fairly (TCF) principles are met with regards to operational resiliency activities

Skills & Experience

• Knowledge of Operational Resilience
• Some knowledge of industry standards (ISO27001, ISO22316, ISO22301, ISO31000, BS11200, ISO27001)
• Some knowledge of enterprise risk and control frameworks and resilience risks relating to business operations, technology platforms, digital channels, third parties and cloud-based services
• Knowledge across the following resilience disciplines: Business continuity, Incident and Crisis management, Disaster Recovery, Technology Resilience, and supplier/vendor management
• Insurance experience preferable
• Knowledge of the financial regulatory environment with knowledge of the recent operational resilience requirements
• Fully competent in Microsoft applications
• Insight into Crisis and Recovery during significant events and major operational outages.
• Experience preferable within a similar function within the financial services industry
• Involvement in crisis and recovery during significant events and major operational outages
• Empathetic with a high degree of emotional intelligence
• Excellent communication skills in both verbal and written formats 
• Experience of FCA or similar regulatory regime