Client Success Manager

Client Success Manager

Location: Home-based, with a primary focus on Bristol, and frequent travel to Brighton and customer sites

Salary: c40K – 45K + Benefits

Client Success Manager required by well-established Software Solutions Provider!

This is a pivotal role within the Customer Support Team, where you’ll be responsible for supporting a variety of software products and services, while engaging with customers at the stakeholder level through all phases of the service lifecycle

Essential:

• Significant experience in an MoD engineering support role or UK defence-related business, with demonstrable knowledge of UK military aviation regulation, policy and processes
• Customer-focused
• Effective communicator with good presentation skills
• Able to assimilate complex technical subjects and communicate to non-technical stakeholders
• SC level clearance or able to achieve it

Nice-to-have:

• Knowledge of the software industry and Agile methodologies
• Knowledge of ITIL guidelines

Tremendous opportunity with plenty scope to progress in a friendly, collaborative environment!

Apply now for FULL details!