IT SUPPORT TECHNICIAN APPRENTICE

Main Duties and Responsibilities:

• To carry out first line maintenance on PC based, Google Chromebooks, iMac computer hardware and peripheral equipment and to assist with software upgrades, installation and maintenance
• To liaise with third party contractors where appropriate for the repair/replacement of faculty equipment
• To operate the helpdesk as part of the support team
• To follow procedures for recording, reporting, and maintaining IT related information and records
• To assist in the support of  AV (audio/Visual) equipment and to assist in production of digital AV content for teaching staff
• To assist in the upkeep of school intranet content
• To provide operational support for pupils, teachers and administrative staff in the use of software
• To undertake work as reasonably directed by senior colleagues in the department

Promoting Safeguarding and welfare of children and young persons:

• Promote and safeguard the welfare of children and young people for whom you are responsible, and with whom you come into contact
• Be aware of and comply with the policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
• Be aware of, support and ensure equal opportunities for all
• Contribute to the overall ethos/work/aims of the school
• Appreciate and support the role of other professionals
• Attend and participate in relevant meetings as required
• Participate in training and other learning activities and performance development as required
• Assist with pupil needs as appropriate during the school day

Person Specification:

• Educated to GCSE (A-C) standard or equivalent
• A level ECDL, GCSE IT, BCS Level 2 Qualifications or similar (desirable
• Knowledge or experience of Linux based platforms would be advantageous
• Knowledge of Unifi Wifi networks would be advantageous
• Knowledge of Microsoft Office products would be an advantage
• Knowledge of Google Workspace  would be advantageous
• Some knowledge of computer networking and infrastructure would be an advantage
• Excellent interpersonal skills – a people person
• Committed team player and ability to work on own initiative
• Excellent communication skills – written and, especially, verbal – both over phone and in person
• Time management – ability to prioritise and multitask
• Good literacy and numeracy
• Ability to remain calm under pressure
• Flexible, positive, can-do working attitude
• Persistent

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative

• English GCSE or equivalent, grade 4/C and above (Essential)
• Math GCSE or equivalent, grade Up to 4/C (Essential)