IT Technical Support Analyst

IT Technical Support Analyst

Location: Portishead

Work Arrangement: Hybrid. Three days office, two days work from home.

Travel: Yes. Potentially once every fortnight to other company sites.

An exciting career opportunity is available to work with a highly respected organisation known for its comprehensive services in the recycling and waste management industry. This role is ideal for someone passionate about IT support and eager to grow their skills in a dynamic environment.

IT Technical Support Analyst Key Skills:

We are eager to connect with aspiring IT Support Analysts, Technical Support Engineers, Helpdesk Support Specialists, Desktop Support Engineers, 2nd line Support Engineers, Network Support Engineers, and other early-career IT professionals.

To excel in this position, you will have many of the following:

* Experience with hardware builds and desktop installations.

* Proficiency in hardware/software installation, configuration, and troubleshooting of Windows operating systems.

* Experience with Office 365 installation and configuration.

* Knowledge of Windows Server support.

* Understanding and managing data backups.

* Familiarity with ITIL, call management, and SLA compliance.

* Experience with IP phone management and configuration.

* Excellent English communication skills (written and verbal).

* Willingness to travel to other company sites.

* A UK driving license or actively working towards a license is preferable.

Nice to have:

* Network support, including WAN/LAN connectivity, routers, firewalls, and security.

* Good working knowledge of virtual environments such as VMware and Hyper-V.

All applicants must reside in the UK and have the right to work.

About the IT Technical Support Analyst position:

This is a Solo IT Support position reporting to the Director of IT. You will ensure all end-user support queries are answered, and service requests are logged and completed within agreed SLAs. You will support 300+ users locally and remotely, monitor and maintain all internal and cloud environments, and ensure the security and maximum uptime of the IT infrastructure.

Responsibilities include:

* Setting up new computers to agreed specifications.

* Being involved in third-line support and projects such as migrations and implementations.

* Managing data backups.

* Supporting the IT Security Incident Response process.

* Logical troubleshooting to resolve issues.

* Hardware builds and desktop installations.

Salary and Benefits:

Salary: £30-35,000

Location: Portishead

Work Arrangement: Hybrid (Three days in the office, two days working from home)

Benefits:

-    Bonus – up to 5%

-    Holidays – 25 days

-    Pension – Nest – with a salary sacrifice scheme available

-    Private medical coverage is available, and spouses and dependents can be added at additional cost.

-    Death in service insurance – 3x times salary

-    Professional development budget for training courses.

For more information on this IT Technical Support Analyst position, please get in touch with us to discuss.

Our client welcomes everyone. They celebrate differences and encourage everyone to join and be themselves at work.