Hosting Platform Lead

Role : Hosting Platform Lead

Location : London - hybrid working

Salary : £80,000 - 85,000 + bonus + benefits

We have a great opportunity with one of our insurance clients looking for a Hosting Platform Lead, responsible for the day-to-day technical management of the IT hosting platform and leading a team to ensure the provision of a stable and secure hosting platform.

You will own and drive the data centre platform technologies, whilst optimising team performance, leading datacentre platform services, enhancing processes (reactive and proactive management), implementing security patches, supporting audits, and assisting with disaster recovery tests.

Key responsibilities :

• Oversee availability, performance, and capacity of servers, storage, and backup solutions.
• Ensure comprehensive, up-to-date system documentation to support team operations and knowledge retention.
• Lead onboarding, compliance, and continuous improvement initiatives.
• Provide day-to-day technical leadership and manage a team of System Administrators, including development and training plans.
• Perform hands-on technical work and oversee team workload, projects, upgrades, and operational issues.
• Manage resource utilisation and prioritise tasks effectively.
• Oversee platform security, vulnerability remediation, and patching using SCCM, ensuring best practices for availability and security.
• Work within the ITIL framework, ensuring changes are documented and release processes followed, alongside maintaining system documentation and knowledge base.
• Collaborate on project design and delivery, ensuring service-ready solutions in Production.
• Produce reports on the hosting environment and assist with budget planning and execution.
• Develop and manage a disaster recovery plan in support of business continuity.
• Collaborate with leadership to create and deliver a vision for hosting services, leveraging IT trends for business value.

Experience required:

• Strong background working within an IT support function and more recently in a hosting team
• 1-2 years' experience of leading and managing a team, with the ability to mentor
• Strong knowledge of all aspects of Microsoft Windows Server (including DNS, DHCP, DFS, Networking, PowerShell, etc.) and VMware (including vCentre, ESXi, Aria & vSAN)
• Been part of a global company supporting on-premises data centres
• Understanding of three-tier architecture for VMware and Storage arrays
• Experience in process automation to drive optimisation and process improvement

Nice to have :

• Experience with PRTG Network Monitor, RHEL and Azure Site Recovery
• Knowledge and experience within the insurance industry
• Experience creating ServiceNow process flows connecting to external systems
• Experience in a regulated environment, i.e. financial services/insurance, etc
• PowerShell scripting for automation.

If you're interested in learning more about this opportunity, please get in touch! Thank you.