Customer Service

iRecruit4 are hiring for a busy Customer Service department in Swindon for a Customer Service Advisor specialising in our clients National Accounts.

Benefits of the role:

• Permanent position.
• Monday to Friday 
• After probation hybrid working is available 2 days per week.
• Discount package.
• Onsite gym.
• Profit related bonus pay. 

Duties of the Customer Service Advisor:

• Working in a busy customer service team, engaging with customers on the phone, via email and webchat.
• Working with Third party customers and developing relationships with key clients for the business. 
• Managing key account orders in a timely manner. 
• Working with online systems to manage order processing and tracking information. 
• Co-Coordinating with other departments to ensure timely order fulfilment and understand stock levels. 
• Liaising with the Warehouse if there are any dispatch issues.
• Responding to customer enquires promptly.
• Proving key accounts accurate and valid information at all times.
• Undertaking weekly service calls where you will be asked to produce reports and give presentations when required. 

Additional Information:

• Excellent knowledge of IT  systems- including an understanding of CRM systems and Excel.
• Excellent attention to detail.
• Exceptional communication skills, written and verbal.
• Excellent ability to analyse data and action accordingly.
• Previous experience in a customer service environment.
• Have strong problem solving skills
• Monday to Friday
• 09.00 - 17.00
• £30,000 Per Annum.

If you are interested in this position please contact us today!