1st Line Support Engineer

1st Line Support Engineer – Remote

Salary & Benefits: £25k to £27,500K, 33 Days Holiday, Pension etc

Are you a 1st Line Support Engineer looking for a remote, supportive, and fun environment? This position offers opportunities to upskill, work on projects, and be part of a service-centric company.

You will be providing 1st Line Support to a leading Care Home that works with individuals who have learning challenges.  In the UK they have over 300 sites and you will be supporting around 3000 active IT users, working with an experienced in-house support team.

This is a remote role, but ideally, you will live within 1:30hrs of London, as they do meet up for 1 day a month as a team.

Role & Responsibilities:

• Assist with IT issues, incidents, installations, configurations, migrations, and maintenance of system hardware, software, and networks.
• Support project-based activities.
• Demonstrable experience with Office 365, Active Directory, Azure, and Entra.
• Excellent teamwork and communication skills.
• General and bespoke application training provided.

Why Join Us:

• Exciting growth phase, having doubled in size over two years.
• Internal helpdesk transitioning from MSP.
• Implementation of new backup solutions
• Exposure to Intune, Autopilot, and Cisco VPN.
• Ongoing projects for significant environment changes e.g. Active Directory, Cloud Service transitions etc.

Ideal Candidate:

• Keen, hardworking, and team oriented.
• Excellent fault-finding skills.
• Good communication skills.
• Resides within l:30hrs of Kings Cross, London.

Connect with me on LinkedIn to stay up to date with new opportunities! Search "Johnny Perrotta" to find me.

nufuture recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers

(1st Line Support Engineer, 1st Line Support, IT Support Specialist, Help Desk Technician, Help Desk Support Specialist, Service Desk Analyst, Technical Support Specialist, Desktop Support Technician, Customer Support Technician, IT Support Technician, Technical Support Analyst, Help Desk Analyst, Computer Support Specialist, Technical Support Engineer, Field Service Technician, IT Support Administrator, IT Help Desk Technician, Service Desk Technician, End User Support Specialist, IT Support Analyst, Technical Support Representative, IT Service Desk Analyst, Azure, Office365, Cisco, Active Directory, Entra, Intune, Autopilot, Remote)